Note: The job is a remote job and is open to candidates in USA. Frontera is reimagining how children with autism and other behavioral health needs get the care they deserve. They are seeking a Platform Operations Analyst to improve the reliability, quality, and scalability of their B2B and direct-to-parent products by troubleshooting production issues and performing SQL-level investigations.
Responsibilities
• Investigate and diagnose B2B and D2P product issues in live production environments
• Use SQL and internal tooling to validate data and identify root causes
• Distinguish between product bugs, data inconsistencies, configuration issues, and usage errors
• Independently resolve low-to-medium complexity issues where possible
• Create clear, reproducible bug reports when Engineering involvement is required
• Partner with Customer Success on escalations and customer-facing explanations
• Support report customization, QA customization, and integration troubleshooting
• Assist with product testing by identifying bugs and root causes
• Surface recurring issue patterns and opportunities for product or system improvements
Skills
• 0–2 years of experience in a technical role supporting SaaS products or internal systems
• Comfortable writing SQL queries and working with production data
• Strong problem-solving skills and interest in debugging complex systems
• Ability to work independently with guidance and prioritize multiple issues
• Clear written communication skills, including documenting issues and findings
• Collaborative cross functional team player
• Experience working in healthcare or regulated environments
Benefits
• Stock options
• Health benefits
• 401(k) plan
• 4 weeks of PTO per year
Company Overview
• Frontera is reimagining how children with autism and other behavioral health needs get the care they deserve. It was founded in 2023, and is headquartered in Denver, Colorado, USA, with a workforce of 201-500 employees. Its website is https://fronterahealth.com/.
Company H1B Sponsorship
• Frontera has a track record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.
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