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About Workwarp & Installation Made Easy (IME)
Workwarp is a trailblazing technology and services platform that empowers retailers, contractors, and homeowners to bring high‑quality home improvement projects to life—quickly, affordably, and with seamless coordination. Through our flagship suite, Installation Made Easy (IME), we deliver end‑to‑end software, processes, and partnership ecosystems that turn traditional, fragmented home‑improvement experiences into streamlined, data‑driven journeys. With more than a century of combined retail and home‑improvement leadership across senior management, IME’s team blends deep industry knowledge with cutting‑edge technology to reshape how improvements are sold, installed, and serviced.
Our remote‑first culture reflects the evolving nature of modern work: collaborative, flexible, and focused on outcomes rather than geography. As a member of the Business Development organization, you’ll join a group of innovators who are passionate about driving growth, cultivating strategic partnerships, and delivering measurable value to both our internal stakeholders and the millions of homeowners we serve.
Why This Role Is a Game‑Changer for Your Career
The Program Development Manager (PDM) sits at the nexus of merchant strategy, account leadership, and project execution. In this hybrid role you will not only design and launch new home‑improvement programs but also steward existing initiatives to peak performance. Your work will be visible to senior leadership, will influence cross‑functional teams, and will directly impact the company’s top‑line growth. If you thrive in dynamic environments, enjoy shaping strategy while rolling up your sleeves to ensure flawless delivery, this position offers the perfect platform to elevate your professional trajectory.
Key Responsibilities
- Program Performance & Optimization: Continuously assess, refine, and enhance both legacy and newly launched home‑improvement programs to drive revenue, profitability, and customer satisfaction.
- Strategic Partnership Development: Identify, negotiate, and manage relationships with retail chains, manufacturers, and service providers that expand IME’s ecosystem and create mutual growth opportunities.
- End‑to‑End Program Launch: Lead the full lifecycle of program creation—from market analysis, business case development, and requirement gathering to pilot testing, rollout, and post‑launch optimization.
- Project Management & Timeline Governance: Build detailed project plans, set milestones, allocate resources, and monitor progress to ensure timely delivery while adhering to quality standards.
- Process Analysis & Efficiency Gains: Conduct deep‑dive analyses of existing workflows, surface bottlenecks, and implement process improvements that increase speed and reduce cost.
- Stakeholder Communication & Reporting: Produce executive‑level presentations, status dashboards, and data‑rich reports that keep senior leadership and partner teams informed and aligned.
- Cross‑Functional Collaboration: Partner closely with Operations, Product Development, Marketing, and Technology teams to translate business needs into functional specifications and to resolve implementation challenges.
- Technical Issue Resolution: Work with engineering and operations teams to troubleshoot software bugs, prioritize feature enhancements, and ensure program stability.
- Documentation & Requirement Writing: Author clear, concise development requirements, user stories, and SOPs that guide product and operations teams.
- Relationship Management: Cultivate trust with internal and external stakeholders through regular check‑ins, proactive issue resolution, and alignment on program objectives.
- Additional Initiatives: Contribute to ad‑hoc projects, market research, competitive analysis, and other activities that support the broader business development agenda.
Essential Qualifications
- Education: Bachelor’s degree in Business Administration, Marketing, Engineering, or a related discipline (MBA or equivalent advanced degree is a plus).
- Industry Experience: Proven background in home‑improvement, retail, merchandising, or related sectors, with a demonstrated ability to translate market insights into actionable programs.
- Project Management Mastery: Minimum 4–6 years of hands‑on experience managing multi‑phase projects, preferably with a PMP, PRINCE2, or Agile certification.
- Strategic Thinking & Business Acumen: Ability to construct compelling business cases, perform ROI analysis, and make data‑driven decisions that support growth.
- Communication Excellence: Superior written and verbal skills, including experience delivering presentations to C‑suite executives and external partners.
- Self‑Motivation & Remote Discipline: Track record of thriving in distributed work environments, managing time effectively, and maintaining high productivity without direct supervision.
- Interpersonal Presence: Charismatic, confident, and comfortable navigating complex stakeholder landscapes, especially under pressure.
- Technical Proficiency: Strong command of Microsoft Office Suite (Excel, PowerPoint, Word), familiarity with project‑management tools (e.g., Asana, JIRA, Trello), and ability to learn proprietary software quickly.
Preferred Qualifications (Nice‑to‑Have)
- Experience with SaaS platforms, especially those focused on field service or installation workflows.
- Background in contract negotiation, vendor management, or channel partnership development.
- Working knowledge of CRM systems (Salesforce, HubSpot) and data‑visualization tools (Tableau, Power BI).
- Certification in Agile methodologies (Scrum Master) or Lean Six Sigma.
- Prior involvement in scaling programs from regional pilots to national rollouts.
Core Skills & Competencies for Success
- Analytical Mindset: Ability to dissect complex data sets, surface trends, and translate findings into strategic recommendations.
- Strategic Partnership Management: Skilled at building win‑win relationships, managing expectations, and delivering joint value.
- Execution Discipline: Meticulous planner who balances detail‑orientation with the agility to pivot when market conditions change.
- Influence & Negotiation: Persuasive communicator who can secure buy‑in from diverse audiences, from field technicians to senior executives.
- Innovation Drive: Curious thinker who proactively proposes new program concepts, technology integrations, and process improvements.
- Emotional Intelligence: Calm under pressure, adept at conflict resolution, and capable of fostering a collaborative team climate.
Career Growth & Learning Opportunities
At Workwarp, your development is a top priority. As a Program Development Manager you will be positioned to:
- Step into senior leadership pathways – such as Director of Business Development or VP of Strategic Partnerships – as you expand your influence.
- Participate in a robust internal training curriculum covering advanced project‑management frameworks, data analytics, and emerging home‑improvement technologies.
- Gain exposure to executive decision‑making processes through regular interaction with the Director of Business Development and other C‑suite leaders.
- Attend industry conferences, webinars, and networking events (with company sponsorship) to stay ahead of market trends.
- Contribute to cross‑functional innovation labs where new product ideas are incubated and tested.
Work Environment & Culture
Our remote‑first model is supported by a collaborative digital ecosystem that includes Slack, Microsoft Teams, and virtual whiteboards. We believe that distance should never diminish connection, so we foster:
- Transparent Communication: Regular all‑hands meetings, weekly team stand‑ups, and open‑door virtual office hours with senior leadership.
- Results‑Oriented Flexibility: You set your own schedule as long as you meet milestones and maintain availability for key stakeholder engagements.
- Inclusive Community: A culture that celebrates diversity, encourages differing perspectives, and actively promotes equity.
- Wellness Focus: Access to mental‑health resources, virtual fitness classes, and an Employee Assistance Program.
- Recognition Programs: Quarterly awards, peer‑nominated shout‑outs, and performance‑based incentives that honor exceptional contributions.
Compensation, Perks & Benefits (Overview)
- Competitive Salary: Market‑aligned base pay commensurate with experience and expertise.
- Comprehensive Health Package: Medical, dental, vision coverage; Health Savings Account with employer contributions; Flexible Spending Accounts for medical and dental expenses.
- Retirement Savings: 401(k) plan with a generous employer match (100% of the first 4% of salary deferrals) and full vesting.
- Paid Time Off & Holidays: Generous PTO accrual, paid holidays, and unlimited paid sick days.
- Remote Work Stipend: Company‑provided equipment (laptop, monitor, ergonomic accessories) and a monthly home‑office allowance.
- Insurance Coverage: Basic life, short‑term disability, long‑term disability, critical illness, hospital indemnity, group accident, and legal insurance.
- Employee Discounts: Access to discounted rates on electronics, travel, groceries, entertainment, and more through our partner network.
- Pay‑on‑Demand: Ability to access earned wages before traditional pay cycles.
- Professional Development: Tuition reimbursement, certification funding, and access to a curated library of online courses.
- Community & Giving: Company‑matched charitable contributions and volunteer‑time‑off programs.
Our Commitment to Equality
Workwarp is an Equal Opportunity Employer and a Drug‑Free Workplace. We celebrate the unique backgrounds, experiences, and perspectives each employee brings. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
How to Apply
If you are ready to lead transformative home‑improvement programs, forge strategic partnerships, and thrive in a forward‑thinking, remote environment, we want to hear from you. Submit your updated resume, a compelling cover letter that showcases your relevant achievements, and any supporting portfolio items (e.g., project plans, program launch case studies).
Take the next step in your career journey with Workwarp – where innovation meets impact.
Join Our Team Today!
This is a fantastic opportunity to grow your career. If you have the skills and passion we’re looking for, please submit your application now.
Apply Now
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