Note: The job is a remote job and is open to candidates in USA. Transformco is a company that provides home services, and they are seeking a Call Center Sales Representative. In this role, you will sell high value products, such as appliance maintenance agreements, to customers while providing excellent customer service.
Responsibilities
- Contacts customers via telephone, and attempts to sell product Maintenance and Protection Agreements
- Contacts and engages decision-makers, and applies skill sin the area of communication, customer service and problem solving
- Delivers a sales presentation that is partially scripted, using ad-libs as needed, and adapts to change quickly
- Offers the best value for the customer in terms of price, discounts, multiple and additional products and maximum term
- Stresses features and benefits of the Protection Agreement
- Fields questions and overcomes specific objections raised by customer
- Corrects customer information on record when appropriate
- Closes the sale and is respectful of the customer's rights
- Mails proposals and literature when requested
- Follows through and calls back per commitments
- Works with other team members to provide the highest level of customer service and meet team goals
- Complies with and adheres to selling policies, procedures and Company ethics
- Completes leads, sales processing and recording
- Performs other duties as assigned
Skills
- Ability to complete internal documentation
- Ability to present information to and communicate with customers and Associates
- Ability to add, subtract, multiply and divide units of measure
- Ability to apply reasoning and comprehension to carry out simple written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations, and occasionally interpret and adapt to customer's needs and find solutions that are outside of the standardized situations
- Ability to perceive and demonstrate good intuition
- Ability to be assertive, self motivated and possess drive
- Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers
- Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
- Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary
- Ability to demonstrate self control by maintaining composure and keeping emotions in check even in difficult situations
- All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC s compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)
- High school diploma or equivalent
- Less than one year of related experience
- 18 years of age or older
- Sales experience in person or over the phone
Company Overview
Transformco is a leading integrated retailer focused on seamlessly connecting the digital and physical shopping experiences. It is a sub-organization of ESL. It was founded in 2019, and is headquartered in Hoffman Estates, Illinois, USA, with a workforce of 10001+ employees. Its website is https://transformco.com/.Company H1B Sponsorship
Transformco has a track record of offering H1B sponsorships, with 8 in 2025, 1 in 2023, 26 in 2022, 13 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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