[Remote] Remote Client Success Associate

Note: The job is a remote job and is open to candidates in USA. Cardinal Education is a premier educational services firm based in the San Francisco Bay Area that provides world-class academic coaching, test preparation, and admissions advising. They are seeking a Client-Focused Client Success Associate to manage ongoing relationships with families and ensure a seamless, high-value experience. The role involves coordinating service delivery, addressing client concerns, and collaborating with various teams to enhance the client experience. Responsibilities • Serve as the primary point of contact for families after the initial onboarding, managing ongoing service delivery and communication • Conduct regular client check-ins and provide timely, personalized support to maintain high levels of satisfaction and engagement • Track client engagement and service quality, maintain accurate records, and recommend additional support to improve outcomes and retention • Coordinate service launches and scheduling by aligning with internal teams, maintaining updated documentation, and addressing any issues to ensure a smooth client experience • Work closely with Sales and Marketing to align messaging, share client insights, and support continuous improvements to the client experience Skills • Bachelor's degree or equivalent experience; background in education, customer success, or client services is a strong plus • At least 2 years of experience in account management, client services, or operations • Exceptional written and verbal communication skills • Strong organizational skills and attention to detail • Comfort working across multiple platforms (e.g., Google Workspace, Trello, CRM/billing systems) • Ability to multitask and manage multiple client relationships in a fast-paced environment • Empathetic, service-oriented mindset with a bias toward action and follow-through Benefits • Competitive salary and performance-based bonuses • Ongoing compensation reviews and merit-based increases • Fully remote work environment with structured team support • Collaborative, high-performing team culture with cross-functional exposure • Hands-on mentorship and career development opportunities • Mission-driven work that directly impacts students and families • Company events and virtual team-building activities • Opportunities to grow within client operations, education services, and beyond Company Overview • Our philosophy emphasizes helping kids thrive in and out of the classroom. It was founded in 2004, and is headquartered in Burlingame, CA, US, with a workforce of 11-50 employees. Its website is http://CardinalEducation.com. Apply Now Apply Now