Note: The job is a remote job and is open to candidates in USA. Harris Computer is a leading provider of mission critical software to the public sector in North America, and they are seeking a Support Analyst to join their collaborative team. The role involves delivering exceptional customer service by resolving technical issues, managing support tickets, and building trusted relationships with clients.
Responsibilities
- Handle support calls or tickets
- Install and update product line applications, integrated third party applications, and operating system and database applications
- Exercise sound professional judgment in investigating technical problems
- Collect detailed information to categorize requests and establish a method of resolution
- Document all customer communication through tickets
Skills
- Minimum one year of customer service experience in a technical environment or relevant experience
- Proven problem-solving abilities
- Strong verbal skills and exceptional written communication
- Experience in technical documentation
- Ability to multi-task effectively
- Ability to work independently with minimal supervision
- Provide onsite attention and support for specific clients. Travel and onsite visits are required
Benefits
- 3 weeks' vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
Company Overview
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia. It was founded in 1976, and is headquartered in Ottawa, Ontario, CA, with a workforce of 10001+ employees. Its website is http://www.harriscomputer.com.
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