Note: The job is a remote job and is open to candidates in USA. Convergint is a leading global service-based systems integrator, and they are seeking a full-time Security Technician to join their team. In this role, you will install, program, and provide customer training on various security systems while ensuring high levels of customer satisfaction.
Responsibilities
- Installs, programs, test, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed
- Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction
- Refers more complex issues to higher level colleagues
- Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted, may require assistance with more complex specifications
- Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools
- Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions
- Writes routine programs for systems
- Acts as 'our customer’s best service provider' at all times thereby ensuring Convergint Technologies is the customer’s first choice for service
- Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work
- May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements
- Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc
- Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines
- Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction
- Performs other duties and responsibilities as requested or required
Skills
- Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted
- Willing to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems
- To be a self-starter and work well with direct supervision
- Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)
- A valid driver's license with a clean driving record
- Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required
- Education: High School/GED or equivalent experience
- 1-3 years relevant field service
Benefits
- 10 Company Holidays and Paid Time Off starting at 13 days annually
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan or company vehicle
- Corporate Social Responsibility Day
- Cell phone reimbursement (if applicable)
- Paid parental leave
Company Overview
Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence. It was founded in 2001, and is headquartered in Schaumburg, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.convergint.com.Company H1B Sponsorship
Convergint has a track record of offering H1B sponsorships, with 3 in 2025, 1 in 2024, 2 in 2023, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.
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