Note: The job is a remote job and is open to candidates in USA. Ascend Technologies is a company focused on providing excellent IT support and customer service. They are seeking a Service Desk Technician to act as the first point of contact for customers, resolving incidents and requests efficiently while providing high-end, customer-focused service.
Responsibilities
- Act as the first point of IT support for our customers
- Answering incoming calls, emails, and web-submissions in a customer friendly and efficient manner
- Resolve end-user incidents and requests efficiently
- Explain technical issues and terms in a way our clients can understand
- Providing high-end, customer focused service that our clients expect
- Service Desk position may have on-call responsibilities and an occasional weekend/holiday work requirement on a rotational basis
- Other responsibilities as assigned by management
Skills
- Strong technical aptitude with Level 1 experience supporting and resolving end-user issues related to Windows OS, O365, AV tools, mobile devices, VOIP, Active Directory, firewalls/switches, Onboarding/Offboarding Requests, and other infrastructure requirements
- One year of experience in a technical position
- Top performers in customer service positions: answering support calls, emails and following up with clients
- Consistently exceeded customer expectations by providing exemplary service
- Service Desk or customer support experience preferred
Benefits
- Health, dental, and vision insurance
- Retirement savings options
- Flexible time off (FTO)
- Professional development opportunities
Company Overview
- Ascend Technologies helps customers to make IT investments, meet the needs of business and optimize productivity It was founded in 2020, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is https://teamascend.com/.
Company H1B Sponsorship
- Ascend Technologies has a track record of offering H1B sponsorships, with 1 in 2026, 11 in 2025, 16 in 2024, 12 in 2023, 9 in 2022, 11 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.