Note: The job is a remote job and is open to candidates in USA. ICUC is a team of creatives, strategists, content creators, and social media managers working directly with brands to deliver first-class, social media expertise. They are seeking a Social Media Content Specialist who will moderate online communities, craft engaging content, and ensure a safe environment for digital interactions.
Responsibilities
- Moderating and responding to comments across our clients' social channels using their unique brand voice
- Writing thoughtful, engaging content to spark conversations and drive engagement
- Ensuring online communities are safe, respectful, and aligned with client guidelines
- Escalating issues, insights, or trends to the internal team when needed
- Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience
Skills
- Demonstrated, high-level proficiency in English, with strong cultural awareness
- Exceptionally strong written communication skills (spelling, grammar, clarity) in English
- You live in Canada and are legally allowed to work here
- You're open and available to work any shift, any day - including weekends
- You have professional experience managing social platforms, specifically moderating and engaging
- You know how to write for brands and can adapt your tone for different audiences
- You know your way around and the ins and outs of all the major social platforms
- You're organized, reliable, and have excellent customer service instincts
- You have fast, reliable, high-speed internet (50 Mbps download/10 Mbps upload) with no data restrictions
- You also have an active Facebook account
- Fluency in additional languages an asset
- You're into the kind of content you'll be moderating - whether it's tech, retail, food, or hospitality and tourism, you're curious and engaged
Benefits
- A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.
Company Overview
ICUC is a social media management services company delivering content moderation, community management, strategy, and social listening services. It was founded in 2002, and is headquartered in Montréal, Quebec, CAN, with a workforce of 501-1000 employees. Its website is https://icuc.social/.
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