Note: The job is a remote job and is open to candidates in USA. TalentRemedy is a professional services firm dedicated to advancing the aviation industry. They are seeking a Systems Engineer to provide Cloud DevOps technical support for the Federal Aviation Administration (FAA), focusing on cloud technologies and mission-critical infrastructure.
Responsibilities
• Serve as the first line of technical support for FAA cloud environments, including AWS, Azure, and hybrid systems
• Respond to, investigate, and resolve service desk tickets related to cloud services, networking, and DevOps tools
• Troubleshoot user access issues, system connectivity problems, and application performance concerns
• Escalate complex issues to senior engineers while maintaining clear documentation of actions taken
• Provide day-to-day operational support including system monitoring, patching, and maintenance
• Assist with account management, role-based access control (RBAC), and security compliance
• Document troubleshooting procedures, lessons learned, and standard operating procedures
• Support system upgrades, migrations, and deployments under the guidance of senior staff
• Coordinate with FAA teams to ensure reliable and secure operation of cloud resources
Skills
• Bachelor's degree in ANY field (HS diploma + 4 years of relevant experience in lieu of bachelor's degree)
• Minimum of 3 years of relevant experience required
• Ability to obtain a Public Trust (non-SSBI)
• Must be a U.S. Citizen at the time of application
• Master's degree preferred but not required
• Positional-related certifications focused on cloud infrastructure, DevOps, and IT are highly desired
Company Overview
• Talentremedy connects companies with skilled professionals for temporary and permanent positions. It was founded in 2012, and is headquartered in Washington, District of Columbia, USA, with a workforce of 11-50 employees. Its website is https://talentremedy.com.
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