Note: The job is a remote job and is open to candidates in USA. Bolt is on a mission to democratize commerce, providing retailers with a best-in-class checkout experience. The Merchant Onboarding Technical Support Specialist will guide merchants through complex onboarding stages, troubleshoot integration issues, and collaborate with various teams to ensure successful launches.
Responsibilities
• Serve as the technical escalation point for merchant onboarding and configuration issues
• Troubleshoot API, SDK, and integration challenges across webhooks, plug-ins, and checkout flows
• Read, analyze, and explain Bolt and merchant-side code (JavaScript/TypeScript, HTML/CSS; backend a plus)
• Collaborate cross-functionally with Implementation, Engineering, and Customer Operations teams
• Identify potential risks and dependencies (“When we fix this, what else will they need?”)
• Develop reusable solutions and documentation for recurring issues
• Support merchants in test and production environments through to launch
• Participate in merchant calls and debugging sessions when needed
• Create internal tools, code snippets, and templates to improve visibility and speed
• Participate in the technical support on call rotation
Skills
• 3–5 years in a technical support, onboarding, or implementation role within SaaS, payments, or e-commerce
• Demonstrated ability to read and debug code (JavaScript/TypeScript required; Python/Go/Java a plus)
• Deep understanding of REST APIs, authentication, and system integrations
• Strong communication skills with both engineers and non-technical stakeholders
• Analytical and proactive - able to see beyond the surface issue to root cause and prevention
• Strong ownership - you manage merchants and internal follow‑ups independently
• Experience with Shopify, BigCommerce, Magento, or Salesforce Commerce Cloud
• Familiarity with Postman, Datadog, GitHub, and browser developer tools
• Prior exposure to payments, risk, or checkout systems
• Ability to write and maintain light automation or scripts
• Experience mentoring or guiding peers on technical troubleshooting
Benefits
• Comprehensive health coverage: Medical, dental and vision
• Remote-first workplace
• Time away: Minimum of 20 days guaranteed PTO, paid holidays + floating holidays, your birthday off!
• Paid parental leave
• Competitive Pay
• Retirement plans
• Virtual and in-person team & company events
Company Overview
• Bolt is a fintech company that facilitates one-click online checkouts. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.bolt.com.
Company H1B Sponsorship
• Bolt has a track record of offering H1B sponsorships, with 2 in 2025, 4 in 2024, 12 in 2023, 44 in 2022, 20 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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