Note: The job is a remote job and is open to candidates in USA. Krasan Consulting Services is seeking a Workforce Management Leader who will drive the operational effectiveness and performance of the consulting workforce. This role focuses on goal setting, performance reviews, and fostering a high-performance culture while collaborating with various departments to enhance consultant engagement and performance.
Responsibilities
• Own and facilitate the consultant performance review process, partnering with Client Services, the PMO, and the Delivery Leads to gather feedback, assess performance trends, and support career development planning
• Lead annual goal-setting process (for the Consulting Service team) and manage performance review cycles in partnership with the teams across the organization
• Monitor consultant availability, personal time off, emergency leave, and unplanned absences to ensure workforce continuity and policy compliance
• Coordinate documentation and response to underperformance or policy violations in collaboration with HR, Delivery Services leadership, and Client Services
• Reinforce company expectations around professionalism, conduct, and accountability through proactive engagement and coaching
• Partners with Project Managers and Delivery Leads to track day-to-day performance signals and surface early indicators of engagement risks
• Provide workforce insights to support planning initiatives, including consultant readiness, trends, and availability forecasts
• Collaborate with Client Service, Business Operations, and Human Resources to ensure accurate reporting of time tracking, time-off, and performance-related metrics that impact revenue and margin
Skills
• 7+ years of experience in workforce planning, HR operations, or performance management, ideally within a consulting or professional services environment
• Strong understanding of performance review frameworks and behavioral management practices
• Proven experience facilitating performance review processes
• Demonstrated ability to empower teams and foster a high-performance culture
• Excellent organizational and documentation skills, with diligent attention to detail
• Proven ability to manage sensitive personnel issues with discretion and professionalism
• Strong ability to build interpersonal relationships both internally and in a client setting
• Excellent written and verbal communication skills, with the ability to influence across departments
• Familiarity with workforce management tools, HRIS systems, and time-tracking platforms
• Background in employee relations or coaching
• Prior experience in state, local, and education (SLED) or public sector consulting
• Familiarity with workforce tools or HRIS systems
• Proactive, empathetic approach to workforce oversight and issue resolution
Company Overview
• Krasan Consulting Services is a technology management consulting firm and solutions integrator. It was founded in 2019, and is headquartered in Chicago, Illinois, USA, with a workforce of 51-200 employees. Its website is https://krasanconsulting.com.
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