**Rewritten Job Title:**

Experienced Customer Experience Strategic Support Analyst – Supply Chain Solutions and Performance Improvement **Rewritten Job Description:**

Join blithequark in Revolutionizing Customer Experience through Strategic Support

At blithequark, we're committed to delivering exceptional customer experiences that drive business growth and success. As a key member of our team, you'll play a vital role in shaping our customer-centric approach and developing innovative solutions that meet the evolving needs of our customers. We're seeking an experienced Customer Experience Strategic Support Analyst to join our team and contribute to our mission of delivering world-class customer experiences.

About blithequark

blithequark is a leading organization in the industry, dedicated to providing innovative solutions that drive business growth and customer satisfaction. Our team is passionate about delivering exceptional customer experiences and is committed to excellence in everything we do. We're proud to be a part of a dynamic and fast-paced environment that offers opportunities for growth and development.

Key Responsibilities:

As a Customer Experience Strategic Support Analyst, you'll be responsible for managing projects related to supply chain solutions that improve service performance and engagement with customers. Your key responsibilities will include:

• Developing and implementing quantitative analytical solutions to support strategic performance and customer experience initiatives
• Utilizing advanced business analysis skills, database tools, and generated data to improve techniques that drive innovative and quality, customer-centric results and forecasting
• Proactively developing recommendations for customer opportunities and internal processes within cross-departmental projects
• Maintaining positive, effective relationships with key internal and external contacts, including presentation of analytical results and solution recommendations to stakeholders on a regular cadence
• Designing and implementing new solutions and issue resolution related to supply chain solutions that improve service performance and engagement with customers

Essential Qualifications:

To be successful in this role, you'll need to possess the following essential qualifications:

• Bachelor's degree or equivalent
• Four (4) years of work experience in external customer problem resolution
• Demonstrated knowledge of business software applications
• Strong interpersonal skills

Preferred Qualifications:

While not required, the following qualifications are highly desirable:

• Master Export Specialist (MES) – Customs Broker License
• Quality improvement certification and/or experience such as QDM, Six Sigma, Total Quality Management, or related
• Coordination of air and ocean shipments – including booking, planning, document preparation, and tracking
• Customs import controls and clearance experience
• Certified Export Specialist (CES)
• Certified Customs Specialist (CCS)

Skills and Competencies:

To succeed in this role, you'll need to possess the following skills and competencies:

• Advanced business analysis skills
• Database tools and generated data analysis
• Quantitative analytical solutions development and implementation
• Supply chain solutions design and implementation
• Issue resolution and problem-solving
• Effective communication and presentation skills
• Strong interpersonal skills

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to supporting your career growth and development. As a Customer Experience Strategic Support Analyst, you'll have access to:

• Regular training and development opportunities
• Mentorship and coaching from experienced professionals
• Opportunities for advancement and career growth
• Access to industry-leading tools and technologies

Work Environment and Company Culture:

blithequark is a dynamic and fast-paced environment that offers a range of benefits and perks, including:

• Flexible work arrangements and remote work options
• A collaborative and supportive team culture
• Opportunities for professional growth and development
• A comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement

Compensation and Benefits:

We offer a competitive compensation package, including:

• A salary range of $5,364.26/month – $9,476.86/month
• Additional pay, premiums, or bonus potential
• Eligibility for health, vision, and dental insurance, retirement, and tuition reimbursement

How to Apply:

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Employment Opportunity:

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that reflects the communities we serve.

Reasonable Accommodations:

We're committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require reasonable accommodations, please contact us at [email protected].

Applicant Rights:

As a candidate, you have rights under Federal Employment Laws, including:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant:

blithequark participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program. For more information, please visit our website.

Apply Now:

Ready to join our team and contribute to delivering exceptional customer experiences? Apply now through our website, and let's work together to shape the future of customer experience! Apply Now