Feb 11, 2026

Rewritten Job Title:

Join arenaflex's V Team: A Community of Innovators and Changemakers

At arenaflex, we're not just a company – we're a community of people who are passionate about making a difference in the world. We power and empower how people live, work, and play by connecting them to what brings them joy. Our V Team is a group of individuals who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.

About the Role

We're seeking an experienced Customer Service Loyalty Champion II to join our team at arenaflex. As a champion on our Loyalty team, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You'll be the face of arenaflex, providing an exceptional experience to our customers and turning every contact into a sale or save opportunity.

Key Responsibilities:

Handling and resolving escalated customer concerns that have varying levels of complexity.

Turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to arenaflex.

Embracing the Service Plus mindset by resolving customer concerns and future concerns.

Growing the business, which includes completing a full end-to-end account analysis.

Executing targeted loyalty and retention strategies for high-value and at-risk customers.

Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports.

Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue.

Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that arenaflex has to offer through our products and services.

Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness.

After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contacts.

What We're Looking For

We're looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer service and driving sales growth. You'll need to have:

Bachelor's Degree or one or more years of customer service experience.

One or more years of sales experience.

Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A.

A strong sales acumen with a track record of meeting or exceeding revenue and retention goals.

Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business.

You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided.

Preferred Qualifications:

A degree.

Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions.

Experience promoting and upselling products or services.

One or more years of Retention experience.

Home Office Requirements:

You'll work from home in this remote role, with occasional in-person meetings and training. The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business. You'll need to have:

Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you).

A dedicated, quiet, and private workspace.

Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements.

Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.

Why Join arenaflex?

At arenaflex, we're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

**Rewritten Job Title:**