BigCommerce is a company focused on empowering businesses through an open, AI-driven commerce ecosystem. They are seeking a Sales Development Representative to manage outbound prospecting, qualify leads, and create opportunities for Account Executives while contributing to pipeline growth and maintaining CRM data.
Responsibilities
- Own outbound prospecting across a defined territory — researching accounts, identifying the right contacts, and executing multi-channel outreach (phone, email, LinkedIn)
- Book and hand off meetings for AEs — with clear context, confirmed fit, and a warm transition
- Maintain a high-quality, up-to-date CRM with next steps, notes, and accurate pipeline data
- Contribute to sequence and messaging improvement by sharing what’s working and flagging what isn’t
- Hit and exceed monthly targets for meetings booked, opportunities created, and pipeline sourced
- Work alongside an Account Executives and their targeted account list, collaborating on specific vertical outreach strategies
- Network with partners to develop joint campaigns — owning the outreach, follow-up, and meeting creation that comes from those relationships
- Attend events and trade shows with a full-cycle approach — executing pre-event meeting bookings and structured post-event follow-ups to convert attendance into pipeline
Skills
- 6+ months of SDR or outbound sales experience with a consistent track record of hitting pipeline targets
- A structured approach to prospecting — you use research, prioritize accounts thoughtfully, and follow up with intent
- Strong communication skills: clear, confident, and concise — whether on the phone, in an email, or on a voicemail
- Resilience and emotional consistency — you bounce back quickly and don't let a rough morning derail your afternoon
- Genuine coachability — you seek feedback, apply it quickly, and see every conversation as a chance to improve
- Healthy competitiveness — you want to win and help the team win, without the ego
- Process discipline — you follow up when you say you will, maintain your CRM without being asked, and respect systems
- Ambition to grow — you're building toward AE or a broader sales career and you treat this role as the foundation
- Salesforce and Outreach — our primary CRM and sales engagement platform preferred
- AI prospecting and productivity tools such as Actively AI, ChatGPT, and Claude
- Intent and tech-stack intelligence tools such as 6sense and Wappalyzer
- G Suite (Gmail, Docs, Sheets, Calendar)
- Familiarity with SaaS and/or ecommerce — able to speak credibly about common business challenges in these spaces
- Previous SDR experience working alongside and collaborating with an AE or AD
- B2B/Manufacturing experience
Company Overview
- BigCommerce is a SaaS provider for merchants running online businesses. It was founded in 2009, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://www.bigcommerce.com.