Senior Business Systems Analyst

Our Company The North American Electric Reliability Corporation (NERC) is a not-for-profit international regulatory authority whose mission is to assure the effective and efficient reduction of risks to the reliability and security of the grid. NERC develops and enforces Reliability Standards; annually assesses seasonal and long‐term reliability; monitors the bulk power system through system awareness; and educates, trains, and certifies industry personnel. NERC’s area of responsibility spans the continental United States, Canada, and the northern portion of Baja California, Mexico. NERC is the Electric Reliability Organization (ERO) for North America, subject to oversight by the Federal Energy Regulatory Commission (FERC) and provincial authorities in Canada. NERC’s jurisdiction includes users, owners, and operators of the bulk power system, which serves nearly 400 million people. Our Mission The vision for the ERO Enterprise, which is comprised of NERC and the six Regional Entities, is a highly reliable and secure North American bulk power system. Our mission is to assure the effective and efficient reduction of risks to the reliability and security of the grid. Your Impact The Senior Business Systems Analyst is a critical liaison and analyst for business units and the technology department. This role identifies business technology requirements across process, data, system performance, and user experience dimensions; translates those requirements into technical specifications (acceptance criteria); and ensures traceability through implemented solutions and test cases. The role identifies and balances strategic and tactical opportunities, wants, and needs spanning technology and business goals and works closely with project managers, application design and development teams, technology infrastructure engineers, quality assurance professionals, and internal and external end users. By applying critical thinking skills, knowledge of technology solutions, and expertise in process, data, and human factors, this role leads the articulation of business problems that may be solved via technology and associated cost benefit analysis providing supporting qualitative and quantitative information used in the solution evaluation and decision process. Reports To: Director – Customer Systems, Business Technology Your Role - Business Systems Analysis: Conduct research and analysis to understand business technology needs and identify opportunities for improvement and assess impact of change. Collaborate with technology users to identify and synthesize business systems requirements. Create clear, concise, complete, and detailed business requirements documents, user stories / use cases, process maps, and functional and non-functional specifications to support system implementations. Translate business needs into functional specifications useable by technology development and quality assurance teams. Documents created should clearly illustrate the current and future states through epics, features, user stories, context diagrams, wire frames, workflow design, process /data flows and narratives, and object / data models. Communicate requirements and system analysis artifacts to project teams, product teams, and business users. Provide a requirements management plan that articulates the who, what, when, where and how requirements are identified, tracked, and managed. Ensure all deliverables are of high quality through self-evaluations and co-worker reviews.  - Business Relationship Management: Create and foster relationships across the NERC and ERO organizations based on assigned departments or as necessary to ensure alignment with business unit strategies through the implementation of department dossiers. - IT Governance and Planning: Engage with business units to identify and analyze potential projects and initiatives, assessing their viability and strategic alignment with organizational goals, objectives and key priorities. Lead the development of scope-level requirements and business case justifications, inclusive of cost benefit analysis.  - Stakeholder Engagement and Change Management: Liaison between business and technical teams, ensuring effective communication and collaboration. Partner with project managers, solution leads, the quality assurance team, and project sponsors to manage stakeholder expectations and provide regular updates on project progress. Provide guidance and support to solution developers and testers throughout the project lifecycle. Assist the project management team with strategies for system / feature adoption, communication, training and help materials.  - Project Management: Understand the applicable project methodology (i.e., Agile, Iterative, Scrum, Waterfall) to provide the project manager with level of effort, duration, and dependency information to define a project schedule. Execute the roles and responsibilities that enable effective contribution to project planning and delivery.  - Problem Solving and Solution Design: Identify and analyze business problems and proposed solutions. Collaborate with stakeholders to design and implement solutions that meet business needs while aligning with technology architecture. Evaluate the impact of proposed solutions and recommend the best course of action. Plays a crucial role in documenting and communicating the problem, the solution, and implementation activities.  - Continuous Improvement: Identify areas for improvement in business processes and systems. Collaborate with stakeholders to implement changes resulting in innovative capabilities, improved user experience, efficiency or effectiveness. Assess the performance of implemented solutions and make recommendations for further improvement.    Qualifications  The successful candidate will have at a minimum: - Seven to ten years' experience with business systems analysis responsibilities. - Goal oriented with strong critical thinking skills, curiosity, desire to learn, and passion to solve complex issues and problems - Bachelor’s degree in system analysis, business, computer science, information systems, or equivalent degree - Proven working experience performing business analysis inclusive of requirements solicitation, elaboration, synthesis and documentation, traceability matrices, user stories or use cases, functional and non-functional specifications, process flow and data/object model design. - Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy - Knowledge and experience with business information application support - Proficient in writing user guides and training materials for business applications - Desire and ability to work both independently and collaboratively with teams and to support multiple assignments concurrently - Strong interpersonal and communications skills: listening with purpose as well as written, live, and recorded communication - Proficient with office software (word processing, spreadsheet, presentation) and process and system design tools (Visio, Figma, or equivalent) - Comfortable working in an Agile-like, iterative-based project approach  Preferred candidates will also have: - Experience using six-sigma, TQM, or equivalent process efficiency design methodologies - Certified Business Analysis Profession (CBAP) certification - Cost benefit or return on investment (ROI) business analysis experience focusing on total cost of ownership (TCO) for IT-based systems - Risk identification, mitigation, and trade-off experience - Experience with Artificial Intelligence prompt engineering, model training and tuning, and/or language models.   Other - A background check will be conducted prior to employment. - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. - This position has been classified as exempt. - The position may be based remotely but must be able to travel to NERC offices or meeting locations if needed. Reimbursement of travel expenses will be in accordance with the company’s travel and expense reimbursement policies. Our Culture Declarations - Everyone at NERC is a leader. - We are accountable personally and organizationally to deliver on commitments. - We develop ourselves and people in the organization to ensure that NERC realizes its strategic objectives. - We are resilient and adaptable to the challenges and needs of the business and our team. - We exude a growth mindset and empower teams to take risks. - We build collaborative relationships within NERC, the ERO, and the stakeholders of NERC. - We exemplify NERC cultural behaviors:- Reward high-quality, creative, and innovative work - Attract, engage, and retain top talent - Value and respect diverse perspectives - Provide a safe, inclusive, and collaborative work environment - Form strong relationships within the company, and with the ERO Enterprise - We demonstrate curiosity in a wide variety of areas and are open to exploring new situations, knowledge, and opportunities for growth and development. - We demonstrate an anticipatory mindset, preventing problems and building contingencies where appropriate. - We are champions for diversity and inclusion, seeking out and values diverse perspectives. - We value well-being, prioritizing collaboration, engagement, and connection among our team.