← All Jobs
Feb 24, 2026

Senior Director, Customer Solution Partner

Apply Now
Job Description: • Build, lead, and mentor the Professional Services Sales team across the Americas Region. • Implement and optimize sales processes, structures, and rigor to improve professional services sales performance regionally. • Drive accurate and timely forecasting and provide weekly Professional Services Sales updates to Senior Leadership. • Partner closely with Software Sales leadership to align on best practices and regional go-to-market strategies. • Engage with Software Sales leadership to penetrate large accounts and maximize the value of new and existing C-Level relationships. • Lead training, certification, and on-boarding activities for the regional services sales organization. • Serve as an executive-level point of contact for key customers, building and maintaining strong, strategic relationships. • Collaborate with Sales and Service Delivery leadership to develop and build additional professional service capabilities that address evolving market demand. • Actively engage in co-selling with Alliance Partners. Requirements: • Strong, demonstrable track record of successfully selling complex services within a cloud/SaaS software environment. • 10-15 years of progressive experience in sales management and individual contributor roles, with a minimum of 3 years of management tenure at a single company. • Proven ability to identify strategic customer pain points and develop unique, compelling value propositions that focus on tangible business value delivery. • Exceptional collaboration and teamwork skills, with the ability to navigate functional and regional boundaries and work across multiple time zones leveraging modern tools and technology. • A customer-success focused Professional Services Sales professional adept at qualifying opportunities and coaching both sales talent and customers in the pursuit of high-value business outcomes. • Confident individual with excellent communication skills and a strong executive presence, capable of influencing and persuading customers, prospects, partners, and future talent. • Demonstrated successful track record of engaging with all levels of an organization, from functional leads up to C-level executives. Benefits: • Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. • Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. • Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.