Senior Director, Patient Recruitment (Remote, U.S.)

• Design Profound’s patient recruitment strategy, implement best-in-class technology, define core metrics for success, and build a world-class team.
• Design and deploy predictive enrollment models tailored and embedded within each therapeutic area, creating the foundational KPIs to accurately forecast timelines, identify high-potential patient cohorts, and proactively derisk studies.
• Own and develop the full-funnel analytics framework implementing a comprehensive analytics strategy, translating real-time data from site performance, digital channels, and call center metrics such as speed to lead, and qualification rates, into actionable intelligence that drives operational decisions.
• Drive in-office recruitment strategy by leveraging EMR systems and direct physician engagement to identify and activate eligible patients at the point of care, integrating clinical workflows and real-time alerts.
• Oversee the development and deployment of physician- and patient-facing recruitment materials, ensuring clarity, compliance, and cultural competence, while maximizing trust, engagement, and conversion.
• Optimize patient engagement and conversion by engineering a scalable, multi-channel patient engagement journey that integrates personalized outreach with rigorous call center performance management, directly linking engagement activities to improved conversion, enrollment, and retention rates.
• Build and mentor a high-performing team, foster a culture of accountability, innovation, and continuous improvement centered on data and patient-centricity.
• Serve as the key cross-functional partner to Clinical Operations, Data Analytics, Marketing, and site leaders to ensure recruitment strategies are seamlessly integrated with overall trial objectives and company goals.
• Be a data-obsessed leader, capable of articulating patient recruitment performance, scalability, and competitive advantage into a clear, compelling story for investors that translates strategy into value.
• Adapt to evolving priorities and take on other strategic projects as needed.

• Bachelor’s degree required; Master’s degree (MPH, MBA, MS) highly preferred.
• 10+ years of progressive experience in patient recruitment, with a significant portion within a CRO, pharmaceutical/biotech sponsor, or clinical trial technology company.
• 5+ years of direct people management and leadership experience, with a proven track record of building and scaling teams.
• Demonstrated mastery in developing and implementing data-driven recruitment strategies, including experience with predictive analytics, funnel optimization, and KPI creation.
• Deep expertise in managing multi-channel recruitment campaigns, including digital marketing, community outreach, site-level support, and call center operations.
• Fluency in call center metrics and best practices for optimizing patient qualification and conversion.
• Deep understanding of the clinical trial lifecycle, protocol feasibility, GCP, and global regulatory requirements.
• Experience selecting, implementing, and leveraging recruitment technologies such as CRM, CTMS, data analytics platforms.
• Excellent communication, interpersonal, and leadership skills, with the ability to work collaboratively across functions.
• Proven track record in managing and leading high performing teams.
• Ability to work effectively in a dynamic, fast-paced environment and adapt to change.
• Commitment to Profound Research’s mission, values, and patient centered ethos.

• Occasional travel may be required.

Originally posted on Himalayas