**Senior Manager, Customer Claims and Insurance – Risk Management and Insurance Leadership Role**

At arenaflex, we are committed to delivering exceptional customer experiences and innovative solutions that drive business growth. As a Senior Manager, Customer Claims and Insurance, you will play a critical role in shaping our risk management and insurance strategies, ensuring the success of our customers, and contributing to the growth and development of our team. If you are a seasoned professional with a passion for risk management, insurance, and leadership, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading provider of logistics and transportation services, connecting businesses and individuals across the globe. With a strong commitment to innovation, customer satisfaction, and employee development, we strive to create a work environment that fosters collaboration, creativity, and growth. Our team is dedicated to delivering exceptional results, and we are seeking a talented and experienced Senior Manager, Customer Claims and Insurance to join our ranks. **Job Summary** As a Senior Manager, Customer Claims and Insurance, you will be responsible for managing risk profile, insurance renewal functions, and claims functions, including customer inventory and cargo loss and damage claims, errors and omissions claims, property claims, and third-party liability claims outside of the US and Canada. You will also oversee the Shipper's Interest program and Declared Value solutions, ensuring seamless execution and customer satisfaction. This is a remote opportunity, open to United States residents, with a competitive salary and comprehensive benefits package. **Key Responsibilities** * Manage risk profile, insurance renewal functions, and claims functions, including: + Customer inventory and cargo loss and damage claims + Errors and omissions claims + Property claims + Third-party liability claims outside of the US and Canada * Oversee the Shipper's Interest program and Declared Value solutions * Manage at least 2 full-time exempt direct reports, including: + Hiring, coaching, skills development, recognition, and rewards + Staff productivity and performance management + Disciplinary actions up to and including termination * Plan, organize, staff, direct, and control the day-to-day operations of the department * Develop and implement policies and programs as necessary * Manage global insurance-related functions, including: + Insurance renewals + Risk analysis + Financial analysis and reporting on risk functions * Manage claims process with internal department employees and outside claims adjusters and insurers * Set insurance revenue and Key Performance Indicator (KPI) goals, as appropriate * Manage global vendor risk assessment and insurance verification process * Manage corporate and international surety bonds * Perform various system updates and data loads as required by the business or other supported areas * Assess company risk and opportunities and execute action plans * Contract reviews and coordination with legal on negotiations relating to insurance, liability, and claims provisions in contracts * Project-related tasks, including new ventures and specialized risk evaluations * Communicate effectively with internal and external partners **Education and Experience Requirements** * Bachelor's degree in risk management, Business, Finance, or related field preferred and 8 years of relevant experience * In lieu of degree, high school diploma or GED and 10 years of relevant experience * Insurance Designation is preferred (such as Associates in Claims AIC, or associate in risk management (ARM), or equivalent designation) * Five years (5) of risk management or similar financial field experience * Freight forwarding and customs brokerage experience is preferred * Strong proficiency in Microsoft Office products with strong Excel skills preferred * Demonstrated ability to prioritize and handle multiple tasks with accuracy and attention to detail * Strong data and analytical skills, including understanding financial data * Excellent verbal and written communication skills * Prior claims experience in liability and property lines of business * Strong management and critical thinking skills * Excellent verbal and written communication skills * Strong team player **Preferred Qualifications** * Will also oversee Safety Team that is responsible for safe operations, including vehicle, facility, employee, dangerous goods, operations, and fire prevention * 24/7 coverage and response * Position is REMOTE, open to United States residents **Compensation and Benefits** * Competitive salary range: $82,476.00-$187,788.00 Annually * Comprehensive benefits package, including: + Health, vision, and dental insurance + Retirement plan + Tuition reimbursement * Additional pay, premiums, or bonus potential **Work Environment and Culture** * arenaflex is committed to creating a work environment that fosters collaboration, creativity, and growth * Our team is dedicated to delivering exceptional results and providing exceptional customer experiences * We value diversity, equity, and inclusion and strive to create a workplace that is welcoming and inclusive for all employees **How to Apply** If you are a seasoned professional with a passion for risk management, insurance, and leadership, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and welcoming for all employees, regardless of their protected status.