Are you a seasoned leader with a passion for customer success and a knack for building innovative solutions? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as our Senior Manager, Customer Intelligence & Automation. This is a unique opportunity to create a proactive retention strategy that improves customer experience, reduces churn, and drives long-term value.
**About blithequark**
At blithequark, we're revolutionizing the way people learn. Our Live + AI platform combines real-time human expertise with proprietary generative-AI systems, setting a new standard for measurable academic impact at a global scale. We're a company that backs bold thinkers and doers who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point.
**How we compete**
At blithequark, we compete on five key fronts:
* **AI-Native at every level**: From our CEO to day-one hires, everyone builds and ships with generative AI. If you're not wielding AI, you're not done.
* **Entrepreneurial velocity**: We move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.
* **Free-market rigor**: Ideas rise or fall on merit and results – no committees, no politics, no cap on upside.
* **Full-stack ownership**: You design, build, and run what you ship; accountability is a feature, not a bug.
* **Reward for contribution**: Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and how you achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.
**Qualifications**
To succeed in this role, you'll need:
* 5+ years of experience in customer success, customer retention, customer journey optimization, or churn analysis / risk management, preferably in tech, SaaS, or education.
* Experience building or optimizing a customer health score or proactive retention system.
* Demonstrated ability to lead through influence, especially in cross-functional environments.
* Strong analytical mindset with experience using data to shape strategy and measure impact.
* Excellent communicator and project manager, comfortable presenting to leadership and driving alignment across teams.
* Experience in a high-growth or startup environment with a bias for action.
* Experience with AI-native tools that enhance productivity and speed (Cursor, Make.com, Supabase, Netlify, Claude Code, n8n, Firecrawl, ChatGPT, Grok, Bolt, Vercel, etc.) preferred.
* Intellectual curiosity and the desire to teach yourself AI-native tools required.
* Excited by the opportunity to build something from the ground up and grow into a leadership role.
**Responsibilities**
As our Senior Manager, Customer Intelligence & Automation, you'll:
* Build and own the Customer intelligence and proactive support strategy and operating model from scratch, including designing the customer health score framework and playbooks for risk-based outreach.
* Monitor customer usage, engagement, and support data to proactively identify at-risk accounts and intervene before cancellation decisions are made.
* Establish scalable processes for onboarding, success planning, and lifecycle communications that drive adoption and satisfaction.
* Serve as the voice of the customer by identifying recurring themes, product friction points, and service gaps, and presenting insights cross-functionally to drive improvements.
* Collaborate cross-functionally with support, product, engineering, marketing, and sales to align on customer retention goals and deliver a seamless experience.
* Use data to continuously refine and improve the customer health score to ensure it accurately reflects satisfaction and churn risk.
* Define and track KPIs that measure customer health, retention, and engagement, sharing progress and insights with leadership.
* In the long term, recruit, coach, and manage a high-performing Customer Success team to scale impact across our customer base.
**Unleash Your Potential at blithequark**
At blithequark, you'll earn your success through meritocracy and exceptional outcomes. Our benefits reward performance and initiative:
* **Competitive Compensation & Advancement**: Market-leading salary paired with clear promotion pathways and equity (RSUs) – become an owner in our success.
* **Retirement Made Simple**: 401(k) plan with company match and immediate vesting.
* **A Remote-First Culture**: We embrace flexibility across time zones and working styles to attract top talent and meet learners where they are.
* **Flexible Time Off**: Recharge on your terms, ensuring maximum productivity.
* **Continuous Learning**: Access an all-inclusive learning membership for you and your household, including 1:1 tutoring hours, unlimited on-demand classes, and our full suite of learning products and services.
* **Supercharge with AI**: Leverage cutting-edge AI tools to accelerate your workflow.
* **You’re Covered**: Medical, dental, vision, life, STD & LTD plans plus strong maternity, paternity, and adoption leaves – numerous options for you and your family.
**The Bottom Line**
If you're driven by impact, energized by ownership, and excited to help shape what's next, you'll thrive here. We move fast, think big, and reward those who deliver. This isn't a traditional corporate environment – it's a place to do the most meaningful work of your career.
Apply Now