Job Description: A Senior Technical Success Manager will provide our users with analysis, advice and, when required, partner with other specialized teams to quickly develop and execute a plan to help resolve their technical or process issues.
Job Responsibilities:
- Own the technical health of an account by acting as the primary point of contact
- Develop, coordinate (across multiple teams as required), and implement a resolution plan
- Coordinate with other team members to aggregate issues across accounts and present to product teams for evaluation
- Provide Success Managers with findings that could affect user-specific Success Plans
- Track/identify trends with support cases to provide product teams with strategic areas of focus
- Communicate and present status updates to internal and external executive leadership
Qualifications:
- 3+ years of either consulting, product support or development in an infrastructure or engineering design environment
- Exposure to BIM policies, procedures, and processes
- Awareness of Bentley products and their relationship with Bentley product lines and brands
- Experience with ProjectWise, OpenRoads, MicroStation, or SYNCHRO a plus
- Possess strong organizational skills, including critical thinking and problem solving
- Ability to manage multiple accounts and complex project initiatives
- Fluent in English and able to clearly present information through the spoken or written word
- Position is remote or hybrid (if you live near a Bentley office), with limited travel
Originally posted on Himalayas
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