Introduction to Vivid Seats
Vivid Seats is a leading online marketplace for tickets to sports, concerts, and theater events. We are committed to providing a seamless and enjoyable experience for our customers, and we are looking for a talented and motivated individual to join our team as a Ticketing Operations Associate. In this role, you will play a critical part in managing seller ticket fulfillment using our Skybox Point of Sale (POS) system, providing support for sellers and marketplaces, and developing expert-level knowledge of our systems and processes.
The Opportunity
The Ticketing Operations Associate will be responsible for partnering with the operations team to manage seller ticket fulfillment, provide support for sellers and marketplaces, and develop expert-level knowledge of our Skybox POS system. This is a unique opportunity to build your communication skills, negotiation tactics, and problem-solving skills on a fast-paced and motivated team. You will be working in a hybrid model, combining remote work with time in our office, and will be required to work occasional nights, weekends, and some holidays.
Key Responsibilities
- Establish and maintain business relationships with new and existing sellers and marketplaces
- Assist sellers and marketplaces with the buying and selling of tickets
- Monitor queues to ensure timely fulfillment of all sales and maintain accuracy of tickets
- Troubleshoot technical issues related to order processing and data exchange
- Communicate externally through phone calls and emails, responding in a timely manner
Role Expectations and Progression
In the first 30, 90, and 180 days, you can expect to:
30 Days
- Complete new hire orientation, gaining the resources you need to be successful
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
- Acclimate to team and company norms, business objectives, and Vivid Seats values
- Learn our internal POS system Skybox
- Familiarize and understand the Ticket Fulfillment process
90 Days
- Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies
- Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives
- Achieve thorough comprehension of our Fulfillment team practices, including but not limited to ticket fulfillment, inventory listing creation, and inbound inquiries
- Attain complete knowledge of the third-party automation technology used for fulfillment
180 Days
- Apply methods to execute individual tasks that positively impact the team
- Play an active role in continued learnings to advance skill sets necessary for team goals
- Master understanding of all client accounts and marketplaces
- Problem-solve complex ticket fulfillment issues
What You'll Bring
To be successful in this role, you will need:
- Outstanding communication, attention to detail, and organizational skills
- Strong problem-solving and issue resolution skills
- Strong client management and negotiation skills
- Assertive and professional demeanor
- Ability to think proactively and manage time effectively
- Ability to work independently
- Flexible schedule with the ability to work occasional nights, weekends, and some holidays
Skills and Competencies
In addition to the above requirements, we are looking for individuals with:
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and ability to maintain accuracy
- Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
- Ongoing training and development opportunities to advance your skills and knowledge
- Opportunities to take on additional responsibilities and contribute to special projects
- A collaborative and supportive team environment that encourages learning and growth
- Regular feedback and coaching to help you achieve your goals and develop your career
Work Environment and Company Culture
Vivid Seats is a dynamic and fast-paced company that values innovation, teamwork, and customer satisfaction. Our company culture is built on the following principles:
- A customer-obsessed approach to everything we do
- A collaborative and supportive team environment
- A commitment to innovation and continuous improvement
- A focus on employee growth and development
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- $43,000 base salary with overtime eligibility
- Bi-annual bonuses and annual equity grant
- Flexible PTO and mental health days
- Medical, dental, and vision insurance
- 401K matching
- Monthly credits and discounts for attending live events
- Hybrid working model and a variety of additional workplace perks
Conclusion
If you are a motivated and talented individual who is looking for a challenging and rewarding role, we encourage you to apply for the Ticketing Operations Associate position. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting and rewarding career with Vivid Seats!
Apply Now