About the position
Responsibilities
• Provides clerical support for the department.
• Responds to requests from patients, family, and staff and refers to appropriate personnel as needed.
• Serves as Patient Experience Ambassador for the unit.
• Assesses EPIC chart reports to ensure proper unit charges.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.
Requirements
• High School diploma or equivalent.
• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Thorough understanding of current medical terminology.
• Self-directed with the ability to work independently and exercise sound judgment in difficult situations.
• Strong organizational, planning and time management skills.
Nice-to-haves
• Experience in the healthcare industry.
• Certification in Basic Life Support (BLS) from the American Heart Association within 90 days of hire at Community Hospitals.
Benefits
• Ochsner Health is an equal opportunity employer.
• Ochsner Health is proud to be an Employer of Choice.
• Ranked one of Newsweek's list of America's Greatest Workplaces for Diversity of 2024.
• Becker's Healthcare listed Ochsner Health as 150 Top Places to Work in Healthcare.
• Awarded Culture Awards for Purpose and Values and Healthcare Industry by Top Workplace.
• Ranked as a 2023 Top Workplace in the USA.
• Earned 2022-2023 Great Place to Work Certification™.
• Ochsner Health named to Newsweek's America's Greatest Workplaces for Parents and Families 2023.
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