About the position
The Vendor Oversight Specialist supports the Escrow team in monitoring and reporting on vendor performance.
Responsibilities
• Tracks and audits day to day vendor performance to ensure work is handled in a timely manner and within established policies and procedures.
• Addresses concerns and escalates when necessary.
• Acts as point of contact for vendor for routine questions and problem resolution.
• Compiles and analyzes vendor performance data and reports on results.
• Assists servicing leadership in setting standards and expectations for vendors and establishing methods to ensure those expectations are met.
• Assists servicing leadership in identifying risk factors and possible areas of process and workflow improvements.
• Participates in proposing solutions.
• Performs other duties as assigned.
Requirements
• High school diploma or equivalent required.
• Minimum one (1) year insurance or real estate tax experience or two (2) years loan servicing experience.
• Prior vendor management experience preferred.
• Strong written and verbal communication skills.
• Ability to problem solve and research issues when needed.
• Displays strong organizational skills, attention to detail, and ability to handle multiple priorities.
• Effectively manages time and meets deadlines.
• Possesses strong mathematical skills.
• Ability to analyze and interpret data.
Benefits
• 3 comprehensive Cigna or Kaiser medical plans.
• Dental and vision insurance.
• Short term and long-term disability insurance.
• Basic life insurance.
• 401(k).
• 10 employer paid holidays.
• Supplemental benefits including life insurance, critical illness and accident plans.
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Apply Now