Fidelity Canada has been helping Canadian investors build better financial futures for over 35 years. The Wealth Operations Administrator plays a vital role in ensuring the smooth day-to-day running of the firm’s middle office, focusing on maintaining accuracy in client account cash balances, completing daily reconciliations, and managing fee processes.
Responsibilities
- Perform daily reconciliations of client accounts to ensure accuracy of cash balances and holdings
- Investigate discrepancies and resolve outstanding issues with custodian and portfolio management system
- Prepare reconciliation reports and escalate unresolved breaks as needed
- Ensure Trade processing is complete and handle Corporate Action processes
- Support the transition of bulk data between files and perform quality checks to ensure accuracy and completeness
- Support recurring operational tasks (daily, weekly, monthly) with accuracy and timeliness
- Liaise with the custodian on day-to-day operational matters
- Assist in account set-up in portfolio management system
- Maintain accurate records and support transaction processing across managed accounts
- Coordinate with internal teams for exception management and client service support
- Help onboard new relationship managers & support back-office operations with user setup on systems
- Perform all tasks in accordance with regulatory requirements and adhere to policies and procedures to ensure compliance
- Stay updated on industry trends, regulations, and best practices related to financial advisory services to provide input on marketing and client service campaigns
- Collaborate with internal and external stakeholders, such as operations, compliance, custody, to ensure seamless client service delivery
Skills
- Current work authorization for Canada is required for all openings
- Completion of a University degree in Business, Commerce, Finance or related field or equivalent work experience required
- Advanced Microsoft Excel skills required
- 1-2 years of relevant experience in the wealth management operations space is required
- Reconciliation experience is required
- Strong industry, product, and wealth management procedures knowledge
- Exceptional administrative skills
- Detail-oriented with superior organizational skills and the ability to prioritize tasks
- Team player with the ability to collaborate with cross-functional teams
- Ability to work in a fast-paced, evolving environment crossing multiple channels and/or workstreams
- Bilingual (English and French) would be an asset
- Power BI/Automation experience is an asset
- Familiarity with Harmony, Dataphile, uniFide system, & Salesforce would be an asset
- Completion of Canadian Securities Course (CSC) would be an asset
- Project Administration experience
Benefits
- RRSP Contribution After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.
- Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
- Parental leave top-up to 100% of your salary for a period of 25 weeks
- Up to $650 for home office equipment
- Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
- Diversity and inclusion programs, including an active network of Employee Resource Groups
- Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
Company Overview
- Fidelity Canada is a provider of financial services. It was founded in 1987, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.fidelity.ca.