At arenaflex, we're on a mission to revolutionize the way businesses manage and operationalize their fleet operations. As a rapidly growing B2B SaaS company, we're committed to empowering our customers with the insights and tools they need to improve safety, establish next-generation operational efficiency, and make intelligent decisions. With a recent $70M investment, we're expanding our fantastic team and seeking a service-minded Customer Success Manager to join our ranks.
**About arenaflex**
arenaflex is a fleet intelligence platform for safety and operations teams, providing a level of insight that our customers have never had before. We empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions to one simple, powerful platform. Our consistent, organic growth has accelerated the expansion of our team, and we're now looking for a talented Customer Success Manager to help us achieve our mission.
**The Customer Success Team at arenaflex**
Our Customer Success team is dedicated to establishing and advancing relationships with our customers, from the C-suite to business line and IT leaders, middle managers, and front-line users. As a Customer Success Manager, you'll serve as an internal advocate for your customers, sharing feedback and partnering with our teams to provide technology that aligns with their objectives and the fleet operations industry. You'll work cross-functionally with the sales, implementation, support, and service teams to ensure our customers have an exceptional arenaflex experience.
**Key Responsibilities**
As a Customer Success Manager at arenaflex, you'll be responsible for:
* Developing and managing a client portfolio with a deep knowledge of the customers' business goals and success criteria
* Managing all customer subscriptions to ensure high retention and mitigate churn risk
* Identifying and executing growth opportunities tied to upsell, cross-sell, and expansion
* Proactively managing SaaS renewals to ensure contractual continuity
* Building and fostering relationships with all contact levels, with emphasis on value-added relationships with executive and senior leadership
* Engaging with customers on a regular cadence to ensure business alignment and to maximize their value from the partnership
* Managing the customer through the lens of the customer journey, achieving all milestones along the way
* Acting as a liaison between the customer and other teams at arenaflex to prioritize issues, elicit feedback, or present customers with new opportunities
* Proactively managing customer health and engagement to mitigate business risk
**What You'll Need to Succeed**
To excel as a Customer Success Manager at arenaflex, you'll need:
* 5+ years of experience as a Customer Success Manager, Account Manager, and/or business-outcome accountable Sales Executive
* 5+ years of experience managing a portfolio of customers with diverse and complex needs across various stages of the customer relationship and SaaS lifecycle
* 5+ years of experience working with executive and senior management leaders and teams
* Expertise in setting and managing expectations with multiple stakeholders, both win customers and internally to ensure organizational alignment
* Proven ability to simultaneously manage a portfolio of 20-50 Enterprise customers
* Experience as a cross-functional program manager, orchestrating the appropriate internal resources to help ensure your customers are achieving their business and arenaflex partnership goals
* Excellent communication and interpersonal skills
* High technical aptitude and interest in learning new technologies
* Experience with SaaS customer success processes
* Patience and active listening skills with a passion for service AND for driving business growth
* Proven experience managing and negotiating complex contracts
* Team-oriented mindset with a strong ability to develop relationships internally and externally
* Experience acting as a change agent in complex organizations, with both customers and internally at arenaflex
* Experience as a Salesforce user required
* Experience managing a pipeline of renewals and upsell opportunities
* Experience with Customer Success software
* Experience with fleet operations, AI video, and/or telematics
**The arenaflex Way**
At arenaflex, we live by a set of core values that guide our behavior and decision-making:
* Embrace and Drive Change - remain nimble and forward thinking
* Think Bigger - commit to growing the organization and as an individual
* Execute with Passion and Urgency - bring your "A" game
* Be a Good Human - treat everyone with respect
* Drive Trust and Transparency - open and honest communication always
* Always Put the Customer First - maintain a customer-centric mindset
**Benefits and Compensation**
We offer competitive compensation, commensurate with experience; $100-105k base plus bonus. We also offer outstanding benefits to simplify the lives of our employees and show them how much we appreciate their contributions. arenaflex provides company-subsidized medical insurance for all employees (and largely subsidized coverage for families), dental, vision, and 401K with a 4% company contribution. This is a remote full-time, salaried position with occasional travel to the NY HQ and customers throughout the country.
**Ready to Join the arenaflex Team?**
If you're a motivated and service-minded individual with a passion for driving business growth and delivering exceptional customer experiences, we want to hear from you. Apply now to join our team and be a part of our mission to revolutionize the way businesses manage and operationalize their fleet operations.