Lighthouse is on a mission to disrupt commercial strategy for the hospitality industry with its innovative platform. They are seeking a full-time Commercial Services Account Executive to manage a pipeline of independent properties and drive new agreements through consultative sales and market expertise.
Responsibilities
- Build and manage a focused pipeline of premium independent properties across North America, targeting boutique hotels, luxury independents, destination resorts, and influential single assets
- Drive 7–10 new CSS agreements per month through proactive outreach, curated networking, industry events, and referral development
- Identify and prioritize the right targets — properties without dedicated revenue management, those underperforming on direct bookings, or those navigating ownership/management transitions
- Integrate generative AI tools to streamline lead generation, personalize outreach at scale, and enhance the speed and quality of client communications
- Maintain accurate Salesforce records, pipeline hygiene, and forecasting discipline
- Lead discovery conversations that uncover a property's commercial gaps, revenue goals, and operational constraints
- Position CSS compellingly — connecting service tiers (Elite, Weekly, Bi-weekly) directly to each property's business mix, revenue scale, and strategic priorities
- Deliver sharp demos, ROI narratives, and tailored proposals that resonate with Owners, GMs, and Revenue Directors
- Navigate multi-stakeholder buying decisions with confidence, managing timelines and driving deals to close
- Represent Lighthouse at key hospitality events, luxury travel forums, and independent hotel associations to build visibility and demand
- Develop deep expertise in the independent hotel segment — understanding the commercial pressures, decision-making dynamics, and seasonal patterns that drive buying behavior
- Share field insights with product and marketing teams to help shape CSS positioning, packaging, and go-to-market strategy
- Lead with Strategic Revenue Analysis to provide immediate value and diagnostic baselines for potential partners
- Position CSS as a total commercial solution that aligns hotel sales, marketing, and revenue departments toward a unified goal
- Partner with the Director of Onboarding and Operations Managers to facilitate seamless onboarding and ensure long term strategic alignment for every property
Skills
- 1-3 years of sales experience in hospitality technology, SaaS, or hotel operations — with a strong preference for candidates who have sold into or worked within independent hotels
- Hands-on understanding of hotel revenue management, distribution, and commercial strategy — you can have a credible conversation with a Revenue Director or GM from minute one
- Proven high-velocity closing track record — you're comfortable managing a large pipeline and hitting ambitious monthly targets
- Excellent discovery and consultative selling skills — you listen deeply, identify real pain, and connect solutions to outcomes
- Self-starter mentality with strong organizational skills and CRM discipline (Salesforce preferred)
- You are tech-savvy and comfortable integrating AI-driven workflows into daily routines to enhance personal productivity and stay ahead of industry trends
- Comfort navigating independent ownership structures and multi-stakeholder deals in high-touch environments
- Passion for the independent hotel segment — you genuinely believe these properties deserve world-class commercial expertise
Benefits
- Flexible time off: Autonomy to manage your work-life balance.
- 401k matching: Up to 4%.
- Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
- Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.
- Employee Assistance Program: 100% confidential and free.
- Employer paid Short Term Disability + $50,000 Life Insurance
- Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
- Wellbeing support: Subsidized ClassPass subscription.
- Referral bonus: Earn rewards for bringing in new talent.
Company Overview
- Lighthouse is the leading commercial platform for the travel & hospitality industry. It was founded in 2012, and is headquartered in Denver, Colorado, US, with a workforce of 501-1000 employees. Its website is https://www.mylighthouse.com/.