Job Description:
• Investigate, resolve, and respond to internal and external customers calls and emails regarding inquiries for policy status, payment remittances, return premiums, cancellations, reinstatements, etc.
• Research, review and process unidentified/suspense/exception premium receipts.
• Review, analyze and authorize premium disbursements timely.
• Prepare daily bank deposit reconciliation to assure that all sources of premium postings to the billing system are accounted for and credited correctly to bank accounts.
• Responsible for sorting, prioritizing processing and recording premiums receipts received in house timely and accurately in billing system.
• Prepare correction entries for keying errors due to payment misapplication and bank errors.
• Assists in completing moderately complex calculations and billing account analysis.
• Create and track pending items (i.e. unidentified, suspense, exception items).
• Maintaining proper documentation and filing of supporting documents.
• Perform OFAC clearance and Premium Collections follow-up and resolution.
• Perform back up duties as required.
Requirements:
• High School Diploma required.
• Accounting course preferred.
• 0 to 1 year’s accounting work experience required (Accounting Support Specialist I).
• Duck Creek experience preferred.
• Exceptional typing and 10key by touch skills required.
• Excellent oral and written communication.
• Intermediate Excel and Word skills.
Benefits: