Gundersen Health System is seeking a compassionate and detail-oriented individual to join their team. In this important role, you will conduct thorough audits of guarantor accounts to resolve billing issues and ensure our patients receive the support they need.
Responsibilities
- Resolve customer issues and answer patient inquiries regarding accounts, charges, and procedures through effective communication and one-call resolution guidelines
- Educate patients on their financial responsibilities, including payment arrangements, insurance processing, and self-pay balances
- Document all actions taken on patient accounts within the billing system and review accounts for discrepancies
- Verify demographic and insurance information while ensuring compliance with patient privacy laws, including HIPAA
- Offer financial assistance program information and provide recommendations for improvement based on observed trends and issues
Skills
- High school diploma or equivalency
- Great communication, customer service, and computer skills
- Background in healthcare is a plus!
Benefits
- Support to grow in your career with access to our Career Development Center and Tuition Investment Program
- Top-rated retirement plan and healthcare benefits
- Work/Life balance to love what you do and where you live.
Company Overview
- Gundersen Health System provides quality health services through a comprehensive health network. It was founded in 1891, and is headquartered in La Crosse, Wisconsin, USA, with a workforce of 5001-10000 employees. Its website is https://www.gundersenhealth.org.