Advisor, Account Coordination

We’re looking for candidates that have experience in beverage installations and have a passion for servicing the customer. The Advisor, Account Coordination is the main point of contact for our customer installations and works closely with our national service teams to provide first-level support for our Foodservice customers. Requirements • High school diploma; GED equivalent or Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience • 2 years in customer facing role in a call center or sales/sales support role • Superior Communication skills with exceptional relationship building skills. • Knowledge and use of technical software applications appropriate to the specific work activities (i.e., SAP, SAP IC, Microsoft Excel, Microsoft word, SharePoint) as they relate to operations and logistics. • Knowledge of Account Management and their customers as well as account stewardship techniques: • Experience with customer requirements and business plans to ensure continuity of supply. Ability to develop partnerships with customers. • Excellent problem-solving skills • Individual/team leadership • Knowledge of equipment installation requirements (e.g., electrical power, water, drain, airflow, space requirements). Knowledge and application of dispensing equipment installation principles. • Knowledge of Fountain Manufacturing's capabilities, technology, distribution, and business processes. Knowledge of fountain service policies and procedures. • Experience with distributor/distribution policies and procedures. Ability to understand costs/benefits of distributors and common carriers, third party capabilities, distribution structures to support customer order processes, and product availability. • Knowledge of supplier fulfillment capabilities to meet customer and internal requirements. Ability to build system capability and capacity to ensure service is provided effectively, timely and efficiently. Benefits • Medical benefits • Financial benefits • Other benefits (dependent on the position)