AWS Managed Services Engineer / Cloud Operations Partner
(MUST BE AVAILABLE DURING AUSTRALIAN EASTERN STANDARD TIME)
Role Summary
We are seeking an experienced AWS Managed Services Engineer (individual or managed services provider) to design, implement, secure, and operate our cloud infrastructure on Amazon Web Services (AWS).
This role is critical to ensuring our healthcare SaaS platform is secure, scalable, compliant, and production-ready. The successful candidate will act as a long-term cloud partner, owning AWS architecture, security, reliability, and cost optimisation.
Key Responsibilities
Cloud Architecture & Implementation
Design and maintain scalable, fault-tolerant AWS architectures for a multi-tenant SaaS platform
Implement and manage:
VPCs, subnets, route tables, NAT gateways
EC2, ECS/Fargate or Lambda-based workloads
RDS (PostgreSQL), DynamoDB (where applicable)
S3 (documents, media, lifecycle policies)
Support dev, UAT, and production environments
Security & Compliance (High Priority)
Implement AWS security best practices:
IAM roles, least-privilege access
KMS encryption (at rest & in transit)
Secrets Manager / Parameter Store
Configure:
WAF, Shield, Security Groups, NACLs
CloudTrail, GuardDuty, AWS Config
Support compliance requirements relevant to healthcare platforms:
HIPAA-aligned controls
SOC 2 readiness
Australian data residency where required
Identity & Application Integration
Integrate AWS services with:
Amazon Cognito (user pools, identity pools, JWT validation)
External IdPs if required
Support backend APIs (e.g. .NET APIs) hosted on AWS
Assist with API Gateway, ALB, and reverse proxy patterns
DevOps & Automation
Build and maintain CI/CD pipelines (GitHub Actions, AWS native tools, or equivalent)
Infrastructure as Code (IaC):
Terraform or AWS CloudFormation
Automate:
Environment provisioning
Backup and recovery
Scaling policies
Monitoring, Reliability & Cost Optimisation
Implement monitoring and alerting using:
CloudWatch (logs, metrics, alarms)
Application-level monitoring
Design backup, DR, and high-availability strategies
Proactively manage and optimise AWS costs:
Cost Explorer
Budgets and alerts
Storage lifecycle policies
Operational Support
Ongoing platform monitoring and incident response
Performance tuning and troubleshooting
Documentation of architecture, runbooks, and security controls
Act as escalation point for cloud-related issues
Required Skills & Experience
Technical
Strong hands-on experience managing AWS in production SaaS environments
Deep knowledge of:
IAM, VPC, EC2, RDS, S3, CloudWatch
Experience with healthcare, finance, or compliance-heavy platforms preferred
Experience supporting .NET or similar backend platforms on AWS
Familiarity with multi-tenant SaaS architecture
Security & Governance
Proven experience implementing secure cloud environments
Understanding of compliance frameworks (HIPAA, SOC 2, ISO 27001 is a plus)
Engagement Model
Open to:
Managed Services Provider (MSP)
Contract Cloud Engineer
Long-term engagement preferred
Must be comfortable working with an internal development team
Nice to Have:
AWS certifications (Solutions Architect, Security Specialty)
Experience with healthcare or disability services platforms
Experience scaling SaaS products from early-stage to growth
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