Job Description:
• You’re a heart hero! You’ll be at the center of a wide range of mission-critical initiatives, helping Heartbeat make rapid progress in the experiences we deliver and optimizing the supporting systems
• Own all patient communication, including outreach, engagement, data entry into internal and external systems, scheduling, appointment coordination, pre-authorizations, and billing follow-up
• Schedule virtual visits and outpatient procedures (such as stress tests, echocardiograms, and cardiac calcium scoring) with both Heartbeat and third parties
• Discover and recommend better ways to communicate, connect, and build relationships with Heartbeat patients. Follow up with patients via email, phone, and/or text to drive patient engagement
• Provide technical support and connection assistance to patients
• Compile, verify accuracy, and sort information to prepare source data for reporting. Identify and correct deficiencies or errors in data, processes, and systems
• Document customer and account data and generate standardized reports
• Proactively identify opportunities for improvement and risk mitigation
• Execute policies that promote the best patient experience
• Hours will be 9 am to 5 pm PST
Requirements:
• 3+ years in a clinical or operational role supporting patient care
• Bilingual in English and Spanish
• Exceptional people skills and a GREAT communicator
• Capability to document detailed workflows and clearly communicate across stakeholders and functional teams on business requirements
• A team player with a high level of independence and proactivity
• Strong data and analytics skills with a track record of making savvy, data-driven decisions
• Passion for delivering an outstanding user experience
• Detail-oriented with a focus on processes
• Fast learner while being flexible and adaptable
• Outstanding organizational and multitasking abilities
• Self-driven and excited to support new technology
• Spanish-speaking
• Medical assistance experience
Benefits: