The Forum is seeking a Change Planning Analyst for a 12-month role. In this position, you will utilize your analytical skills to provide insights and recommendations that support business decision-making and long-term goals.
Responsibilities
- Financial and headcount reporting including monthly cost report checking, monthly forecasting, budget setting, cost control initiatives, business cases, provision of local analysis intelligence and commentary
- People planning, including capability, engagement and communications
- Engaging and influencing stakeholders to make sure that the best outcomes are delivered for the business
- Delivering recommendations and decisions required to improve business performance
- Reviewing relevant MI and providing ad-hoc analysis of data
Skills
- Experience of working in a support role
- Excellent knowledge of the customer business, key services and how it interacts with the rest of the business
- Experience working in a contact centre resource planning function
- Ability to accurately model future staffing requirements using supply vs demand planning to ensure optimal service levels and operational efficiency
- A broad background of working effectively with a variety of stakeholders at different levels preferably in a resource planning environment
- Ability to support the change process by completing impact assessments to size the resource, cost and benefit requirements
- Proficiency in excel
- Strong analytical and problem-solving skills
- Ability to use information to develop creative value add solutions
- An inquisitive mind with a keen eye for detail
Company Overview
- As the independent industry body promoting effective resourcing and planning in the contact centre industry It was founded in 2000, and is headquartered in Stockport, Stockport, GBR, with a workforce of 11-50 employees. Its website is http://theforum.social/.
Company H1B Sponsorship
- The Forum has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2024, 1 in 2023, 4 in 2022, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.