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Mar 31, 2026

Clinical Services Specialist

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Overview: Scope of Responsibilities:  Assist with the day-to-day operations of the Clinical Pharmacist and clinical department of ProAct.  Works under direct supervision and follows standard procedures to accomplish assigned tasks.   Job Summary: Responsibility for overseeing the prior authorization process, initial prior authorization review, and assisting with tasks and goals that meet the clinical needs of ProAct clients and members. Responsibilities: Job Duties: - Oversee the prior authorization process to maintain efficiency and timeliness. - Review prior authorization requests based on currently-available guidelines - Provide Help Desk support, where appropriate, for questions regarding overrides or system edits - Responsible for working with Implementation Department for loading prior authorization data for new clients when appropriate - Assist in preparation of member mailings for various cost containment/clinical programs. - Assist both members and Noble Health Services in finding most cost-effective channels for specialty medications - Maintain records of all prior authorizations completed by ProAct - Providing reports on monthly basis - Providing data for Accounting Department for invoicing - Assist in the development and updating of formulary documents - Responsible for completing all mandatory and regulatory training programs - Assist with the day-to-day operations of the ProAct Help Desk - Perform other duties as assigned Qualifications: Attendance Requirements: - Must be available, and on-time for scheduled work shifts   Educational Requirements: - Minimum: High School Diploma (or currently enrolled) or GED - Preferred: AS Degree or Higher Required: - National Pharmacy Technician Certification through PTCB, or other accrediting agency, in good standing.   Experience:  - Preferred hospital or retail pharmacy experience preferred   Special Conditions of Employment: - Drug test - Initial and continuous exclusion and sanction/disciplinary monitoring - Any and all additional eligibility requirements based on the specific position   Job Skills Required: - Strong Communication Skills: Must be able to effectively communicate both on the phone and in group setting - Strong Organizational Skills - Proficient in using Microsoft Excel, Word, and Access - Must be able to work independently     Compensation:   $17.76 - 19.31 an hour   The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.    KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.