Job Description:
• Provide expertise during client engagement to deliver workflow and solution design
• Responsible for guiding clients through current workflows, upgrades, and ongoing system maintenance
• Act as a primary consultant for the client’s solution troubleshooting, consultation
• Cultivate and sustain relationships with clients
• Seek to resolve escalated problems and issues using solution knowledge
• Manage client expectations and ensure project delivery meets goals
• Coach, mentor and guide solution teams on recommended methodology practices
Requirements:
• Bachelor's degree or equivalent relevant work experience
• At least 4 years of health care information technology implementation or consulting working experience
• At least 2 years Electronic Health Record solution work experience
• At least 1 year of project management experience
• Ability to communicate effectively with technical, clinical and operational teams
• Ability to document and present architecture concepts
• Ability to build strong client relationships
• Ability to solve problems under complex situations
• Preferred: At least 2 years Netsmart EHR solution work experience
• Preferred: Experience working within hospice, home health, palliative, senior living and personal care workflows.
• Knowledge of Hospice and Home Health processes.
Benefits:
• Netsmart is proud to be an equal opportunity workplace
• Affirmative action employer, providing equal employment and advancement opportunities to all individuals.
• Celebrate diversity and committed to creating an inclusive environment for all associates.
• Providing a healthy and safe workplace
• Commitment to maintaining a drug-free workplace
• Pre-employment background check, including a drug screen.
• No work visa sponsorship for this position.
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