Customer Care Intake Representative I - Remote Opportunity with Numotion/Workwarp

Join the Numotion Team: Empowering Lives through Complex Rehabilitation Technology

Numotion is a leading provider of Complex Rehabilitation Technology, dedicated to enhancing the lives of individuals with disabilities. With a strong commitment to fostering an inclusive work environment, Numotion is now seeking a highly skilled and compassionate Customer Care Intake Representative I to join their team on a remote basis. As a key member of the customer care team, you will play a vital role in delivering exceptional customer service, ensuring seamless order processing, and promoting a positive customer experience.

About Numotion and the Role

Numotion is at the forefront of providing individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies, the company's extensive range of products caters to unique medical and functional needs. As a Customer Care Intake Representative I, you will be responsible for handling incoming calls, processing new orders, and facilitating communication between customers, third-party payers, and other stakeholders. This role requires a deep understanding of insurance eligibility verification, deductibles, and coinsurance, as well as excellent communication and problem-solving skills.

Key Responsibilities

• Answer incoming calls, handle incoming faxes, and triage inquiries to ensure that the appropriate person receives the call.
• Communicate with clients to provide personalized information related to their insurance qualifications, coverage, deductibles, and financial responsibility.
• Process new orders intake, including full and accurate insurance verifications and gross margin checks.
• Request, collect, and review order documents, such as Certificate of Medical Necessity (CMN), Letter of Medical Necessity (LMN), and chart notes.
• Facilitate communication between customers, third-party payers, distributors, doctors, nurses, case managers, and other stakeholders to complete the customer's initial order.
• Communicate with MSAMs/ISRs on the status of an order and upload order files as needed.
• Collect and process payments for out-of-pocket amounts prior to product shipment.
• Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion's mission.
• Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
• Provide excellent customer service for all internal and external customers, focusing on solutions for customer concerns and continually prioritizing customer service.

Required Qualifications, Skills, and Experience

To be considered for this role, you must possess:

• A High School diploma or GED.
• A minimum of one (1) year of experience in insurance eligibility verification.
• A minimum of one (1) year of experience in calculating deductibles and coinsurance for primary and secondary policies.
• A background in Medicaid, Medicare, and Private Insurance.

Preferred Competencies and Qualifications

While not mandatory, the following qualifications and skills are highly desirable:

• An Associate's degree in a relevant field.
• The ability to work in a fast-paced environment, juggling multiple priorities with ease.
• Quick thinking, situational assessment, and sound decision-making skills.
• Solid written and verbal communication, listening, organization, and priority setting skills.

Physical Work Requirements

The physical demands and work environment characteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent use of hands, wrists, and fingers associated with using computer equipment.
• Prolonged periods of time working at a desk and/or on a computer.
• Occasional movement and reaching with arms and hands.
• The ability to lift/move up to 10 pounds.

What Numotion Offers

Numotion provides a comprehensive compensation package, including:

• Competitive salary.
• Medical, dental, and vision insurance.
• Short-term and long-term disability.
• A 401(k) plan.
• Life insurance.

Numotion is an equal opportunity employer, striving to create a workplace that reflects the communities they serve. The company does not tolerate discrimination against employees, customers, and partners based on ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.

Career Growth Opportunities and Learning Benefits

At Numotion, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment. As a Customer Care Intake Representative I, you will be an integral part of the customer care team, working closely with colleagues to ensure seamless order processing and exceptional customer service. Numotion is committed to fostering a culture of continuous learning, providing training and development opportunities to help you advance in your career.

Work Environment and Company Culture

Numotion values open dialogue, active listening, and ongoing definitive actions, creating an inclusive work environment that encourages collaboration and innovation. As a remote team member, you will be part of a flexible and adaptable workforce, working together to achieve common goals and drive business success.

Join the Numotion Team

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Care Intake Representative I, you will play a vital role in empowering lives through Complex Rehabilitation Technology. Submit your application today and become part of the Numotion team!

Are you ready to make a difference? Apply now and take the first step towards a rewarding career with Numotion.

Apply Now