Transform Lives as a Crisis Counselor with Protocall Services
At Protocall Services, a national leader in crisis intervention, we're dedicated to providing effective solutions and resources 24/7 to those in need. As a fully remote organization, we're committed to fostering a supportive and forward-thinking team environment that empowers our Crisis Counselors to make a meaningful difference in the lives of individuals experiencing emotional distress or mental health challenges. If you're a compassionate and empathetic professional with a strong background in behavioral healthcare, we invite you to join our team as a Crisis Counselor and be part of our mission to deliver professional and compassionate support to individuals in crisis.
About Our Organization
Protocall Services is a telephonic first responder for Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs. Headquartered in Portland, Oregon, we serve customers in the U.S. and Canada with a team of fully-integrated professionals across select states. Our commitment to excellence has earned us national recognition, including Top Workplace awards over the past five years, solidifying our position as one of the top workplaces in the healthcare industry nationwide.
Key Responsibilities
- Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
- Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
- Build rapport and foster client engagement during calls, assessing and mitigating risk while maintaining accurate, thorough documentation.
- Provide resources, information, and referrals as needed, assisting callers in identifying positive coping strategies and developing safety plans.
- Intervene during emergencies when necessary, staying calm, professional, and focused while multitasking in a fast-paced environment.
Essential Qualifications
To excel as a Crisis Counselor with Protocall Services, you should possess:
- A Bachelor's Degree from an accredited 4-year college or university.
- A minimum of 1 year of direct experience in Behavioral Health or Social Services.
- Exceptional communication skills and the ability to actively listen and connect with others.
- A strong background in psychology, social work, counseling, or a related behavioral healthcare field.
- Experience in crisis support or similar roles is highly valued.
Preferred Qualifications
While not required, the following qualifications can enhance your application:
- Previous experience working in a fast-paced, high-pressure environment.
- Knowledge of crisis intervention techniques and strategies.
- Familiarity with HIPAA compliance and confidentiality protocols.
- Proficiency in navigating computer systems and managing multiple tasks simultaneously.
Skills and Competencies
To succeed as a Crisis Counselor, you'll need to demonstrate:
- Compassion and empathy in your interactions with individuals in crisis.
- Effective communication and active listening skills to build rapport and foster client engagement.
- Problem-solving abilities and a solution-focused mindset to navigate complex situations.
- Resilience and adaptability in a fast-paced, dynamic environment.
- Integrity and confidentiality in maintaining the highest ethical standards and upholding privacy in every interaction.
Career Growth Opportunities and Learning Benefits
At Protocall Services, we're committed to supporting your career growth and development. As a Crisis Counselor, you'll have access to:
- A comprehensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role.
- Ongoing training and professional development opportunities to enhance your knowledge and skills.
- Opportunities for career advancement within our organization.
Work Environment and Company Culture
As a fully remote organization, we offer a flexible and dynamic work environment that allows you to work from the comfort of your own home. Our company culture is built on a foundation of:
- Support and teamwork: We're committed to fostering a collaborative and supportive team environment.
- Diversity and inclusion: We believe deeply in diversity and strive to create an inclusive workplace culture.
- Professional development: We're dedicated to supporting your career growth and development.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A salary range of $24.35 - $26.35 Hourly.
- Comprehensive medical, dental, and life insurance plans.
- A 401(k) retirement plan with company match.
- Short-term and long-term disability (STD/LTD) coverage.
- An Employee Assistance Program (EAP) services.
- Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year.
- A company-matched student loan repayment program.
Join Our Team
If you're a compassionate and empathetic professional with a strong background in behavioral healthcare, we invite you to join our team as a Crisis Counselor. As part of Protocall Services, you'll have the opportunity to make a meaningful difference in the lives of individuals in crisis, while working in a supportive and forward-thinking team environment. Apply now and let's discuss how you can become a vital part of our success story.
ProtoCall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.
Apply Now