Join Our Team as a Full-Time Remote Customer Service Advocate
We are seeking a highly skilled and motivated Customer Service Advocate to join our team on a full-time remote basis. As a Customer Service Advocate, you will serve as the first-line advocate for our members and providers, providing timely, accurate, and personalized support on routine complaints. This is a contract-to-hire opportunity with a 1-year contract, offering a competitive salary of $19 per hour. If you have a passion for delivering exceptional customer service and are looking for a remote work opportunity, we encourage you to apply.
About Our Company and Industry
Our company is dedicated to providing high-quality services to our members and providers. We operate in a fast-paced and dynamic environment, and we are committed to delivering exceptional customer experiences. Our team is comprised of talented and dedicated professionals who are passionate about making a positive impact. We offer a collaborative and supportive work environment that fosters growth and development.
Position Purpose and Key Responsibilities
As a Customer Service Advocate, you will play a critical role in resolving inquiries, issues, or concerns for our members and providers. Your primary responsibilities will include:
- Receiving and responding to routine member and provider inquiries, requests, and concerns in an accurate and timely manner.
- Mitigating and preventing complaints from being escalated to resolve in initial contact.
- Serving as the front-line resolution advocate on various member and provider inquiries, requests, or concerns.
- Resolving basic problems by communicating the requested information regarding the assessment of member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution.
- Maintaining performance and quality standards based on established contact center metrics.
- Providing customer service in a high-pace contact center environment over the phone, via live chats, and emails.
- Documenting all member or provider information and communications for quality and performance tracking through our Customer Relationship Management (CRM) applications.
- Remaining up-to-date and adhering to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance.
Requirements and Qualifications
Education Requirement
A high school diploma or GED is required for this position.
Experience Requirements
The following experience is required:
- 0-2 years of call center/customer service experience.
- Problem-solving and critical thinking skills.
- Ability to multi-task and work independently from home free of distractions.
- Interpersonal skills.
Preferred Experience
The following experience is preferred:
- 2 years of call center experience.
- 2 years of claims experience.
- Medicaid knowledge.
- Previous experience with Microsoft computer applications.
- Previous experience working remotely using multiple applications and screens.
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced and dynamic environment.
- Strong problem-solving and critical thinking skills.
- Ability to multi-task and prioritize tasks effectively.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
Career Growth Opportunities and Learning Benefits
We are committed to the growth and development of our team members. We offer a range of learning benefits, including:
- Comprehensive training program.
- Ongoing coaching and feedback.
- Opportunities for career advancement.
- Professional development and growth opportunities.
Work Environment and Company Culture
We offer a collaborative and supportive work environment that fosters growth and development. Our company culture is built on the following values:
- Customer-centricity.
- Integrity.
- Respect.
- Innovation.
- Teamwork.
Compensation, Perks, and Benefits
We offer a competitive salary of $19 per hour, as well as a range of perks and benefits, including:
- Comprehensive benefits package.
- Paid time off.
- Holidays.
- Flexible work arrangements.
- Opportunities for career advancement.
Conclusion
If you are a motivated and customer-focused individual who is looking for a remote work opportunity, we encourage you to apply for this exciting role. As a Customer Service Advocate, you will play a critical role in delivering exceptional customer experiences and resolving inquiries, issues, or concerns for our members and providers. We offer a competitive salary, comprehensive benefits, and a range of learning and growth opportunities. Apply now and join our team!
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