Englert Inc is a company known for its innovative LeafGuard® brand gutter system. They are seeking a Customer Service Sales Representative who will engage customer prospects, provide solutions to boost revenue growth, and develop strategies to achieve sales goals while maintaining excellent customer relations.
Responsibilities
- Responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call
- Be knowledgeable about our company products and services
- Identify prospective customers, lead generation and conversion
- Contact new and existing customers to discuss needs
- Emphasize the features of products to highlight how they solve customer problems
- Answer questions about the products
- Make outgoing calls to confirm appointments
- Manage call outgoing call follow ups
- Incoming calls and responding to customers’ requests
- Book appointments with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors
- Responsible for adapting to fast-changing guidelines with customers
- Educates clients by explaining procedures, answering questions, providing information
- Maintains and improves quality results by adhering to standards and guidelines
- Keep abreast of best practices and promotional trends
Skills
- High school graduate or G.E.D
- A minimum of one year's experience in an inbound/outbound contact center or customer service is preferred
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
- The ability to type at least 30 words per minute or 10000 keystrokes both alpha and numeric is preferred
- Experience in providing exceptional customer service and maintaining established quality requirements
- Highly motivated and target driven with a proven track record in sales
- Excellent selling, communication, and negotiation skills
- Must have strong selling ability over the telephone
- Ability to overcome objections and gain customer commitment
- Relationship management skills and openness to feedback
- Maintain reliable transportation to ensure punctuality for shifts
- Ability to have a flexible schedule during peak season
- Subject to background check
- Must also be available to work various shifts between the hours of 730 AM To 1100 PM from Monday to Sunday (40 hours a week)
- Active Listening, Problem Solving, Time Management, Adaptability and Confidence
Company Overview
- For over 50 years Englert has been the gold standard and a leading manufacturer of metal roofing and gutter systems. It was founded in 1966, and is headquartered in Perth Amboy, New Jersey, USA, with a workforce of 201-500 employees. Its website is https://www.englertinc.com/.