Join Our Team: Elevate Customer Experience in Financial Services
At California Check Cashing Stores, a part of the Community Choice Financial® Family of Brands, we're not just a financial service provider - we're a trusted ally to hardworking individuals seeking quick, reliable, and personalized financial solutions. As a Customer Service Representative, you'll be at the forefront of our fast-paced environment, building lasting connections with our diverse customer base and ensuring seamless transactions and exceptional in-store experiences.
About Us
California Check Cashing Stores® has been a cornerstone in the financial services industry, providing essential services such as check cashing, money orders, tax preparation help, Western Union®, bill pay services, and Green Dot® Visa® Debit Cards across numerous retail locations in California. Our commitment to delivering top-notch customer service, combined with a diverse range of financial products, positions us as a leader in the industry.
Key Responsibilities
- Forge strong, lasting relationships with customers to drive repeat business and enhance customer loyalty.
- Skillfully review, validate, and process customer transactions with high accuracy, including check cashing, money transfers, and customer payments.
- Proactively offer personalized financial services tailored to customers' lifestyles, maximizing their success and satisfaction.
- Accurately enter and maintain customer information into our Point-of-Sale (POS) system, ensuring data integrity and precision.
- Participate in daily inbound and outbound call campaigns to build new business and strengthen customer connections.
- Assist in customer account management and collections by accepting payments, monitoring, and managing customer appointments.
- Maintain a clean, welcoming store environment that adheres to internal and external appearance standards, enhancing the overall customer experience.
- Uphold office security protocols and conduct proper opening and closing procedures, including the management of vault and cash drawer operations.
- Comply with Company policies, procedures, and all relevant local, state, and federal laws and regulations.
- Engage in ongoing training to remain updated on our evolving products and processes, ensuring you're always equipped to provide the best service.
- Work efficiently in a dynamic environment, navigating multiple tasks with ease to meet individual and team performance standards.
- Maintain a full-time work schedule with regular, in-person attendance, including weekends, as store hours and schedules may vary.
Essential Qualifications
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- A professional demeanor with customers and peers.
- Meticulous attention to detail and the ability to accurately enter data.
- Proficiency in using phone systems, Point of Sale, Microsoft Office, and other computer systems.
- Must be at least 18 years of age.
- Background check required (subject to applicable law).
- The ability to meet the physical demands of the position, including standing for extended periods, moving up to 25 pounds, and operating mechanical controls.
Preferred Qualifications and Skills
- Experience in check cashing, document verification, and/or money order processing.
- Prior cash handling and cash drawer/vault management experience.
- Bilingual (English/Spanish) skills are a plus and may be required for certain locations.
What We Offer
At California Check Cashing Stores, we're committed to your growth and well-being. Our comprehensive benefits package includes:
- A new hire training program designed to set you up for success.
- Access to a robust learning management system with e-learning modules and training programs for continuous development.
- Performance-based career advancement opportunities.
- Educational Reimbursement Program to support your ongoing education.
- Multiple medical insurance coverage choices, including free telemedicine and medical spending account options.
- A generous 401(k) and Roth 401(k) Retirement plan with a Company match program.
- Company-Sponsored Life and AD&D Insurance for your peace of mind.
- Voluntary benefits, including dental, vision, short-term and long-term disability plans, and more.
- Paid Time Off, accruing 12 days per calendar year, plus additional days for each year of service.
- A diverse, inclusive culture that values individuality.
- A relaxed, business casual dress code.
Compensation
The base pay for this position is $20.00/hr. Our Total Compensation package is designed to reward your hard work and dedication, offering a competitive salary along with a range of benefits that support your overall well-being.
Are You Ready to Make a Difference?
If you're passionate about delivering exceptional customer service, thrive in a fast-paced environment, and are looking for a role with growth opportunities, we want to hear from you. At California Check Cashing Stores, we're committed to fostering a culture of inclusivity and respect, and we're eager to welcome talented individuals to our team.
Join us today and be part of a dynamic team that values your contributions and supports your career aspirations.
Apply Now