AAON, Inc. is an industry leader in the innovative research, development, design, and manufacturing of custom HVAC solutions. The Customer Service Representative I is responsible for providing front-line support to customers by responding to inquiries, processing orders, and ensuring customer satisfaction through effective communication and problem-solving.
Responsibilities
- Responds to routine customer inquiries via phone, email, or chat
- Processes orders, returns, and basic service requests
- Maintains accurate customer records and documentation
- Escalates complex issues to higher-level representatives or supervisors
- Coordinates with internal departments to ensure customer needs are met
- Provides product and service information based on standard guidelines
- Follows established procedures and scripts for common issues
Skills
- Requires a high school diploma or GED
- Requires basic knowledge of customer service principles and practices
- Strong verbal and written communication skills
- Ability to learn and use CRM and ERP systems
- This role requires sustained attention to detail, multitasking, and clear communication
- Must be able to sit for extended periods and use a computer and phone system
- Basic understanding of HVAC products is a plus
Benefits
- Tuition reimbursement
- Paid time-off
- Paid holidays
- Healthcare insurance & Health Savings Accounts
- Profit sharing or Annual Incentive Plan Bonus
- Premium 401(k) plan
Company Overview
Driving the industry forward through the design, manufacturing, and rigorous testing of premium HVAC equipment. It was founded in 1988, and is headquartered in Tulsa, Oklahoma, USA, with a workforce of 1001-5000 employees. Its website is https://www.aaon.com.
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