Join the WeSki Team: Revolutionizing the Ski Travel Industry with Exceptional Customer Experiences
WeSki is at the forefront of transforming the $80 billion ski travel industry with our innovative, self-service platform that allows customers to book their entire ski trip in just a few clicks. Our cutting-edge technology integrates with hundreds of suppliers via API, providing real-time prices and availability for millions of ski trip combinations, including accommodations, flights, transfers, ski passes, ski gear, and ski lessons. Since launching our product less than three years ago, we've achieved remarkable growth, approaching $100 million in sales while maintaining profitability. We're now seeking a talented Customer Service Representative to join our dynamic team and help us deliver outstanding customer experiences.
About the Role
As a Customer Service Representative at WeSki, you will play a crucial role in ensuring that our customers receive exceptional support throughout their journey with us. You will be the main point of contact for our customers, providing pre-booking advice, post-booking support, and assistance during their trip. Your goal will be to deliver a unique and stress-free experience, allowing skiers to focus on enjoying their holiday.
Key Responsibilities:
- Customer Onboarding and Support: Take ownership of client onboarding, providing professional services and consulting to ensure a seamless and personalized experience.
- Main Point of Contact: Serve as the primary contact for customers throughout their journey, addressing their queries, concerns, and feedback.
- Pre-Booking Advice: Offer expert advice on destinations, booking processes, and ski trip planning to help customers make informed decisions.
- Post-Booking Support: Provide tailored support to customers after booking, addressing their specific needs and concerns.
- Trip Support: Assist customers during their trip, ensuring that they have a stress-free experience and can enjoy their ski holiday without logistical worries.
- Voice of the Customer: Represent the customer's voice and influence our product development roadmap, helping us to continually improve and enhance our offerings.
- Liaise with Suppliers: Collaborate with our suppliers to resolve customer requests, complaints, and updates, ensuring that issues are addressed promptly and efficiently.
- Independent Work: Work independently while receiving support from a broader team, demonstrating self-motivation and initiative.
Requirements and Qualifications
Essential Qualifications:
- Native English Speaker: Must be a native English speaker with excellent written and verbal communication skills.
- Customer Service Experience: A minimum of 3 years of experience in customer service, preferably in a similar industry.
- Travel Tech B2C Experience: At least 2 years of experience working in Travel Tech B2C, with a strong understanding of the sector.
Preferred Qualifications:
- Support and CRM Systems: Experience working with support and CRM systems, such as Hubspot, Front, Zendesk, and Intercom.
- In-Resort Team Experience: Previous experience working in an in-resort team, with a deep understanding of the ski industry.
- Ski Experience: Personal experience with skiing or snowboarding, with a passion for the sport.
What We Offer
Career Growth Opportunities:
At WeSki, we're committed to the growth and development of our team members. This role offers a unique opportunity to contribute to the success of a rapidly growing company, with potential for career advancement and professional growth.
Learning Benefits:
- Comprehensive Training: Receive comprehensive training on our platform, products, and services, ensuring that you have the knowledge and skills to excel in your role.
- Ongoing Support: Enjoy ongoing support from our team, including regular feedback, coaching, and mentoring.
Work Environment and Culture:
WeSki is a dynamic and innovative company with a strong focus on customer satisfaction and employee well-being. As a remote worker, you'll have the flexibility to work from anywhere, with a rotating shift work schedule that includes weekends and evenings. Our company culture is built on collaboration, creativity, and a passion for delivering exceptional customer experiences.
Compensation and Benefits:
We offer a competitive salary and a comprehensive benefits package, including:
- Competitive Salary: A competitive salary that reflects your skills and experience.
- Remote Work: The flexibility to work from anywhere, with a comfortable and supportive remote work environment.
- Rotating Shift Work Schedule: A rotating shift work schedule that includes weekends and evenings, with opportunities for work-life balance.
How to Apply
If you're passionate about delivering exceptional customer experiences and have the skills and qualifications we're looking for, please submit your application today. Join our team and be part of the WeSki revolution in the ski travel industry!
Apply Now