As a Digital Customer Success Manager, you will manage a high-volume customer base through scalable digital success programs, act as a trusted advisor, and proactively address risks and drive retention.
Requirements
- Customer Success & Engagement: Ability to manage a large-scale book of business through digital-first engagement strategies.
- Data & Analytics: Comfort in analyzing customer health metrics, campaign insights, and engagement data to drive proactive actions.
- Strong Communication: Exceptional written and verbal communication skills for customer interactions, presentations, and internal collaboration.
- Problem-Solving & Risk Mitigation: Ability to identify risks early, provide solutions, and escalate efficiently when needed.
- Collaboration & Stakeholder Management: Experience working cross-functionally with Sales, Renewals, Product, and Support teams to drive customer success.
- Technical Aptitude & Product Knowledge: Comfortable learning and articulating technical product features, with the ability to educate customers on best practices.
- Process & Automation Optimization: Understanding of digital touch models, automation strategies, and scalable CS initiatives.
Benefits
- bonus
- restricted stock units (RSUs)
- benefits
Originally posted on Himalayas
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