The Customer Support Technical Specialist - Associate is the technical role within the Customer Support organization. This role entails taking calls from the assigned technology queue and assisting customers with their technical queries and issues. The role requires a minimum 5 yrs. Of industry-based experience, using enterprise level platforms and applications.
Requirements
- Provide remote assistance to customers with their technical issues & queries.
- Maintain personal assigned incident queues, keeping customers updated regularly.
- Keep incident backlog and aged calls within defined ranges
- Maintain Customer Satisfaction levels to within or above defined range.
- Proficiency in English is a Must, Second Language is a plus(French, Spanish or Portuguese)
- 5 yrs. Of industry-based experience, using enterprise level platforms and applications
Benefits
- Continuous professional development, product training, and career pathing
- Annual health check-ups, Car lease Program, and Tuition Reimbursement
- An inclusive company culture, an opportunity to join our Community Guilds
- Personal accident cover and Term life cover
Originally posted on Himalayas
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