TireHub is a company that moves businesses forward and supports communities through tire delivery services. The Delivery Specialist is responsible for delivering tires to customers, maintaining customer relationships, and ensuring quality service. This role involves collaborating with team leaders and managing delivery logistics effectively.
Responsibilities
- Delivery Service (up to 85%)
- Vehicle Maintenance (5%)
- Customer Service (5%)
- Other assigned tasks (up to 5%) I
- Communicates effectively with customers and TLCs to coordinate inventory requirement back to leadership, inventory, according to customer requests, new or special tire inventory and current market trends
- Conducts daily route deliveries and visits to customers and build rapport with key decision makers, ensure quality standards, and pro-actively solve customer concerns
- Loads, unloads, inspects, and records tires on TireHub vehicles for delivery to and from customers
- Verifies the accuracy of tire selection, packing, weighting, marking, and counting for customer orders. Performs necessary counting, tallying and documentation of inventory control
- Ensures adherence to safety protocols during tire handling, including proper loading unloading, stacking, and restacking
- Maintains assigned vehicle is in good mechanical condition and ensures safe operation of TireHub vehicles
- Conducts pre-trip vehicle inspections at the beginning of each workday and promptly reports any operational issues or mechanical defects to TLC Leadership or designated employee
- Participates and maintains ongoing training requirement through in-class, in-person, or computer-based learning modules, as assigned. Completes other tasks assigned by manager or another member of leadership
- Completes all the necessary driver and vehicle maintenance logs, on a regular basis
- Ensure compliance with all TireHub policies and procedures, as well as Federal Motor Carrier Safety Administration (FMCSA)
- Records all working hours accurately, and reviews/approves weekly timesheet by close of business on final day worked each week
- Notifies TLC Leader/AOL of any timesheet errors or discrepancies for daily correction
- Completes other tasks assigned by their TLC Leader/AOL
- Acknowledges and collects data on customer account issues and service concerns and escalates immediately to the customer service team/TLC Leader/AOL of issues for a resolution
- Collects Proof of Delivery (POD) from customers
- Collects payments from customers for merchandise delivered on a Cash on Delivery (COD) basis
Skills
- High School Diploma or equivalent
- 1 year of general work experience
- Must have a valid driver's license
- Must have at least 3 years of driving history, with a valid driver's license (does not include driver's permit)
- Must be 21 years old or older
- Demonstrate excellent interpersonal, customer service, communication (written and verbal) skills
- Ability to load/unload outbound inventory accurately and efficiently in delivery vehicles
- Ability to safely drive TireHub vehicles to distribute tires to customer locations
- Multitask in a fast-paced environment
- Follow traffic rules and regulations by safely driving TireHub vehicles to deliver tires to customer locations
- Depending on location, may be required to qualify and maintain a commercial motor vehicle (CMV) medical card
- Work independently and as part of a team
- Familiarity with Manifest, GPS, and Navigation systems
- Must be able to maintain a forklift certification
- Must be able to maintain a valid driver's license
- Good mathematical skills
- Excellent Organizational skills
- Required to lift, pull, push, and/or move tires/inventory (up to 50 lbs. or greater with or without mechanical assistance following standard operating and safety procedures) as needed
- Employee is regularly required to stand, sit, walk, kneel, bend, crawl, climb and balance
- Employee is required to assist in the moving, lifting, and placement of advertising displays in furtherance of sales functions
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
- Employee is exposed to moving mechanical parts and outside weather conditions
- Noise level in the work environment is usually moderate
- Employee must be able to work Monday-Saturday, during operations business hours
- Must not exceed 400 pounds in weight or 6 feet 3 inches in height, to meet physical compatibility with equipment and safety restraints
Benefits
- Premium-Free Hubber Health Insurance
- TireHub funded Health Savings Account
- Additional benefit options including TireHub paid short/long term disability and life insurance benefits
- Paid vacation and holidays PLUS your birthday off!
- Parental leave programs
- Build your financial future with 401k including TireHub match
- Uniform program
- Access to tire discounts, perks, and so much more!
Company Overview
Tirehub is a wholesale tire distributor that distributes Bridgestone and Goodyear tire portfolios to retailers. It was founded in undefined, and is headquartered in Dunwoody, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://www.tirehub.com/.
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