We are seeking a passionate and skilled Aetna Service Associate to join our team! As a Remote Aetna Service Associate, you will have the opportunity to work from the comfort of your own home and make a meaningful impact on the lives of our customers. This full-time position offers a competitive salary of $26/hour and an immediate start for the right candidate.
Job Details:
- Hiring Organization: Aetna
- Post Name: EAP Worklife Customer Support Associate
- Qualifications: Bachelor's Degree
- Industry: Private
- Employment Type: Full-time
- Work Hours: 8 hours
- Salary: $26/hour
- Locations: New Jersey, USA
Job Description:
As an Aetna Service Associate, you will be responsible for supporting the delivery and utilization of Worklife employee assistance and management consultant resources. You will determine the purpose of customer calls, evaluate customer needs, and provide articulate and professional communication regarding appropriate EAP/Worklife services and resources.
Your key responsibilities will include:
- Answering customer calls in a professional and timely manner
- Evaluating customer needs and providing relevant information and resources
- Recognizing emergency situations and taking necessary action to minimize risk
- Conducting research and identifying potential providers and resources
- Entering customer data into the EAP system and documenting comments and information thoroughly and professionally
- Providing support to colleagues and assisting with administrative tasks as needed
Required Qualifications:
- 3+ years of experience in a call center environment
- Experience in a social, mental, or human services field providing customer support
- Bachelor's Degree
- Technical requirements: private internet access with a minimum speed of 25mbps/3mbps
What We Offer:
- Competitive salary of $26/hour
- Full-time remote work opportunity
- Immediate start for the right candidate
- Opportunity to make a meaningful impact on the lives of our customers
Apply Now
Apply Now