Are you a customer service enthusiast with a passion for helping others? Do you possess excellent communication skills in both English and Spanish? If so, we invite you to join arenaflex, a leading provider of membership, travel, insurance, and financial services, as a Bi-Lingual (Spanish/English) Fulltime Remote Customer Service Representative – Emergency Roadside Service.
**About arenaflex**
arenaflex is a dynamic organization that prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints. With a rich history of providing quality service and helping our members enjoy life's journey, we continue to invest in more advanced technology, pursue innovative products, and hire a highly skilled workforce. As a member of our team, you'll be part of a collaborative and enthusiastic community that advocates for each other.
**Job Summary**
As a Bi-Lingual (Spanish/English) Fulltime Remote Customer Service Representative – Emergency Roadside Service, you will be responsible for responding to member/customer requests for emergency road service in a call center environment. You will provide exceptional customer service, communicate effectively with contractors, and process membership sales opportunities. If you're a team player with a strong work ethic and a passion for helping others, we encourage you to apply.
**Key Responsibilities**
* Respond to member/customer requests for emergency road service in a call center environment
* Obtain information regarding type of service required (e.g., vehicle location, type of problem, etc.) and provide basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model
* Perform geographical location spotting to determine potential service providers
* Communicate with contractors to provide information regarding member location, vehicle, type of problem, etc., and obtain estimated time of arrival
* Enter data into D2000 database and document all relevant details
* Notify member of estimated time of arrival and name of contractor
* Recognize, promote, and process membership sales opportunities
* Verify completed status of call and close out on system
**What You'll Enjoy**
* Full-time paid training beginning Thursday, June 26th, 2025
* Hours during virtual training: Monday through Friday from 10:00 am – 6:30 pm EST/9:00 am - 5:30 pm CST
* Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides)
* Voluntary overtime opportunities
* Remote work environment with flexible scheduling
* Competitive hourly rate of $19.00 per hour with shift premium for evening periods and weekends
* Performance-based incentives
* $250 Perfect Attendance bonus after 90-days of incident-free attendance
* Bi-Lingual Subsidy for bilingual skills (Must be fluent in Spanish and English)
* Excellent and comprehensive benefits packages, including:
+ 401k Match
+ Medical
+ Dental
+ Vision
+ PTO
+ Paid Holidays
+ Tuition Reimbursement
+ Corporate Incentive Program
+ Complimentary AAA membership
+ Employee Referral Bonus
+ Employee recognition program
**Requirements**
* High school diploma or equivalent
* Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing arenaflex products
* Accurately inputting information into various fields using a PC keyboard
* Navigating through a PC and/or automated processing system
* Reading and comprehending various Customer Care service tools (manuals, work models, etc.)
* Performing mathematical calculations, including adding, subtracting, percentages, etc.
* Telephone etiquette
* North American geographical relationships
* Road condition reporting terminology
* Strong communication skills demonstrated through the effective use of the Customer Interaction Model
* Strong interpersonal skills
* Strong written communications skills needed to respond in a professional manner to member/customer inquiries
* Effective listening skills
* Accurately enter information on a personal computer
* Identify and resolve customer service issues/requests or transfer to appropriate customer advocate
* Represent the Customer Care Department in a professional and positive manner
* Maintain accurate records
* Understand, read, and reconcile payment history
* Read maps and use travel-related tools (i.e., directional cues)
**Preferred Qualifications**
* College-level coursework in Business, Marketing, Geography, or other related field and/or applicable professional/technical certification courses
* Experience in:
+ Call center environment
+ Customer service environment
+ Promoting arenaflex products and services
+ Identifying and responding to customer needs through cross-selling and up-selling products
**Work Environment**
* Works in a temperature-controlled office environment
* Irregular hours to include various shifts, weekends, and/or holidays
**What We Offer**
* A dynamic and inclusive work environment
* Opportunities for career growth and professional development
* Competitive compensation and benefits packages
* Recognition and rewards for outstanding performance
* A chance to make a difference in the lives of our members and customers
**How to Apply**
If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!