Experienced Bilingual Customer Service Agent for Korean Market – Night Shift Opportunity at arenaflex

Welcome to arenaflex: Democratizing Access to Culture and Entertainment

arenaflex is the leading global live-entertainment discovery tech platform, driven by a clear mission to democratize access to culture and entertainment. We achieve our mission by developing proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city, while empowering entertainment and event creators to reach new audiences and enhance their experience. Our innovative approach has made us a pioneer in the industry, and we're excited to have you join our team.

About the Role: Customer Service Agent for Korean Market

We're passionate about providing the best service to our customers, and we're looking for a dedicated and bilingual Customer Service Agent to join our team. As a Customer Service Agent, you will be the face of arenaflex, responsible for delivering exceptional service to our customers in the Korean market. If you enjoy working independently and are comfortable with night shifts, this job is perfect for you. Our night shift schedule is from midnight (12:00 am) to 08:00 am, 5 days a week, with a 30-minute break.

Key Responsibilities:

• Provide customer service by phone, email, or social media to resolve any incidents generated daily, utilizing all three channels to ensure efficient and high-quality communication with clients.
• Manage and efficiently handle incoming calls and chats to ensure timely and effective resolution of customer inquiries.
• Provide accurate, valid, and complete information using the right methods and tools, ensuring that customers receive the best possible support.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution, keeping records of customer interactions and processing customer accounts.
• Follow communication procedures, guidelines, and policies to ensure consistency and quality in customer service delivery.
• Take the extra mile to engage customers, providing personalized support and building strong relationships with our customer base.
• Collaborate with the Department of Operations on parallel work, ensuring seamless communication and effective issue resolution.

About You:

To be successful in this role, you should have:

• Previous experience in User Support or Customer Service positions, with a strong understanding of customer service principles and practices.
• Previous experience using Zendesk or similar customer service software, with the ability to quickly learn and adapt to new tools and technologies.
• High-level Korean language skills (oral and written) and fluency in Spanish or English, with excellent communication and interpersonal skills.
• Strong planning, organizing, prioritizing, and executing skills, with the ability to manage multiple tasks simultaneously and work under pressure.
• A solution-oriented and reliable approach, with a strong focus on delivering high-quality results and exceeding customer expectations.
• Excellent time-management skills, with the ability to work independently and manage your time effectively in a night shift environment.
• Flexibility and adaptability, with a willingness to learn and grow in a dynamic and fast-paced environment.
• A strong team player mentality, with a passion for working in a diverse and international team.

Essential Qualifications:

Candidates must reside in Spain and have a strong understanding of the Korean market and culture. Previous experience working in a customer-facing role, particularly in a night shift environment, is highly desirable.

Preferred Qualifications:

Previous experience working in a tech or entertainment company, with a strong understanding of the industry and its trends. Certification in customer service or a related field is also an asset.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Customer Service Agent, you'll have access to training and development opportunities, including language training, customer service certification, and career advancement opportunities. You'll also be part of a dynamic and international team, with the chance to work with talented professionals from diverse backgrounds.

Work Environment and Company Culture:

arenaflex is a young, international, and talented team of professionals who are passionate about delivering exceptional customer service. Our company culture is built on humility, learning, and teamwork, and we welcome applications from individuals with unusual backgrounds and experiences. We're committed to creating an inclusive and diverse workspace where everyone's background and ideas count.

Compensation, Perks, and Benefits:

As a Customer Service Agent at arenaflex, you'll enjoy a range of benefits, including:

• Home office setup, with the flexibility to work from the comfort of your own home.
• A great work environment with a young, international team of talented people to work with.
• Possibility to receive part of your salary in advance through Payflow.
• 40% discount on all arenaflex events and experiences, so you can enjoy the best of culture and entertainment.
• Health Insurance, to ensure you and your loved ones are protected.
• Gympass Membership, to help you stay active and healthy.

Conclusion:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Join our team at arenaflex and become part of a dynamic and international company that's changing the face of culture and entertainment. Apply now and take the first step towards an exciting and rewarding career as a Customer Service Agent.

arenaflex is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. We encourage everyone to apply, regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age, or caring responsibilities. If you require any kind of accommodation during the selection process, please contact our Talent team so we can help you by providing a welcoming and seamless journey.

To learn more about how arenaflex processes your personal data, click here. We look forward to receiving your application and welcoming you to our team.

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