Experienced Full-Time 3rd Shift Customer Solutions Specialist – Roadside Assistance and Dispatch Technology Expert

Welcome to arenaflex: A Leader in Roadside Assistance and Dispatch Technology

arenaflex is North America's fastest-growing roadside assistance company and dispatch technology platform, operating multiple 24x7x365 call centers across the United States, Tunisia, and Canada. Our headquarters is located in downtown Johnson City, TN, and we're committed to providing best-in-class roadside assistance to all our members. At arenaflex, we're passionate about helping people in need, and we're looking for dedicated customer-oriented candidates to join our team of Customer Solutions Specialists (CSSs).

About the Role: 3rd Shift Customer Solutions Specialist

We're seeking a highly motivated and customer-focused individual to join our team as a 3rd Shift Customer Solutions Specialist. As a CSS, you'll be responsible for taking inbound calls from members in need of roadside assistance, arranging the needed service by selecting and dispatching a service provider, and providing customer care and follow-up. Our revolutionary technology takes the guesswork out of the job, providing you with all the tools you need to be successful. If you're looking for a career where you can utilize modern technology to perform basic tasks such as address location, research, and basic typing, we could be a great fit for you!

Key Responsibilities:

• Answer inbound member calls and ask essential questions to understand each member's unique situation.
• Navigate computer programs, input information to locate each member, and identify nearby service providers.
• Accurately collect and perform data entry of all required member/provider information.
• Use professional communication etiquette and active listening skills to assist members/providers with their needs, dispatching the correct service.
• Demonstrate efficient call control with the ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support.
• Consistently meet company standards and specified goals as assigned by management on a regular basis.
• Maintain confidentiality of account information and escalate any issues that may arise to management.
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook.

Essential Qualifications:

To be successful in this role, you'll need to possess the following essential qualifications:

• Maintain a positive attitude and ability to work well with others.
• Exhibit excellent communication skills – professional, articulate voice; ability to listen and communicate effectively.
• Demonstrate the ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member.
• Enjoy working in a fast-paced environment while maintaining a professional attitude.
• Hold a minimum of 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace.
• Takes pleasure in helping people when their day is unexpectedly disrupted.
• Possess emotional resilience and the ability to handle upset members in a calm, professional manner.

Preferred Qualifications:

While not required, the following preferred qualifications will make you a stronger candidate:

• High school diploma or equivalent.
• Previous experience in a call center or customer service environment.
• Basic typing skills and ability to navigate computer programs.
• Excellent problem-solving skills and ability to think critically.

Skills and Competencies:

To excel in this role, you'll need to possess the following skills and competencies:

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Basic computer skills and ability to navigate multiple software applications.
• Excellent problem-solving skills and ability to think critically.
• Emotional resilience and ability to handle upset members in a calm, professional manner.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Customer Solutions Specialist, you'll have opportunities to advance to leadership roles or explore other areas of the company. We offer paid training, performance-based incentives, and a comprehensive benefits package to support your career growth and well-being.

Work Environment and Company Culture:

arenaflex is a great place to work, with a fun and friendly work environment. We believe in fostering a culture of teamwork, respect, and open communication. Our employees enjoy a casual dress code, flexible work schedules, and opportunities to work from home. We're committed to providing a positive and supportive work environment that allows our employees to thrive and grow.

Compensation, Perks, and Benefits:

We offer a competitive hourly salary range of $12.00 - $15.00, as well as a comprehensive benefits package that includes:

• Paid training – no experience required!
• Performance-based incentives.
• Sign-on and referral bonuses available.
• Flexible work environment with work-from-home opportunities available.
• Paid holidays and paid time off.
• Benefits including health, dental, and vision plans.

Conclusion:

If you're a motivated and customer-focused individual looking for a career in roadside assistance and dispatch technology, we encourage you to apply for our 3rd Shift Customer Solutions Specialist role. At arenaflex, we're committed to providing best-in-class service to our members, and we're looking for talented individuals to join our team. Apply today and take the first step towards a rewarding and challenging career with a leader in the industry!

Apply now and join our team of dedicated professionals who are passionate about helping people in need. We look forward to hearing from you!

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