At blithequark, every day is an opportunity to encounter the extraordinary. As a one-of-a-kind marketplace for buying and selling special objects, we offer over 75,000 unique items in auction every week, carefully curated by our passionate in-house experts. With a mission to become the world’s most popular destination for special objects, we are a growing, diverse, and sustainable scale-up that proudly lives by our core values: taking ownership and driving impact, being open to change and feedback, and being passionate about our mission and our customers.
We are seeking an experienced and motivated Customer Service Representative who can provide exceptional support to our customers in both Mandarin and English. As a key member of our customer service team, you will engage and delight our broad variety of customers (sellers and buyers) by solving complex challenges and managing disputes and complaints. Your goal will be to ensure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.
In return for your hard work and dedication, we offer a competitive annual gross base salary of €18,000-23,000, depending on your level, competencies, and overall experience. You will also receive a range of benefits, including:
At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of learning and development initiatives, including clear development plans and mentorship programs designed to support your career progression. You will have the opportunity to work with a talented and diverse team of professionals who are passionate about their work and committed to delivering exceptional results.
We are a passionate, diverse, and collaborative team of professionals who are committed to building a one-of-a-kind marketplace. We foster an inclusive and queer-friendly work environment, committed to making every blithequark employee feel welcomed and empowered. Our core values are at the heart of everything we do, and we are looking for individuals who share our passion and commitment to delivering exceptional customer experiences.
If you are a motivated and experienced customer service professional who is fluent in Mandarin and English, we encourage you to apply for this exciting opportunity. Please submit your application, including an English CV and cover letter, by clicking the link below. By submitting your application, you agree to blithequark's Applicant Privacy Policy.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
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