Experienced Bilingual Customer Support Representative for FedEx Services – Work from Home Opportunity with Competitive Hourly Rate of $25

Introduction to Workwarp and the Industry

Workwarp, a leading company in the customer support industry, is seeking highly skilled and motivated individuals to join its team as Bilingual Customer Support Representatives for FedEx services. As a representative, you will have the opportunity to work from the comfort of your own home, providing top-notch support to clients and contributing to the success of a renowned logistics company. The customer support industry is rapidly growing, and this role offers a chance to be part of a dynamic team that values excellence, innovation, and customer satisfaction.

Job Overview

This position is responsible for addressing all inbound client requests from FedEx and its clients concerning customs clearance solicitations, providing information about duties, taxes, and broker fees in accordance with US Customs and Border Protection (CBP) regulations. As a Bilingual Customer Support Representative, you will handle credit card payments from clients for their FedEx clearance requests, assist FedEx Express customer care and FedEx Revenue Services with inquiries from U.S. shippers who have issues about their charged back customs clearance charges received from FedEx.

Key Responsibilities

• Answer incoming calls from Canadian and U.S. clients regarding their FedEx clearance receipts and direct them to the suitable FedEx department or FedEx Operating Company (OPCO) for resolution.
• Investigate inquiries regarding FedEx clearances for shipments into Canada and respond to clients with a resolution.
• Process credit card payments from clients, ensuring that the payment is approved and not declined.
• Log payments accurately against the receipt in the FedEx accounting system.
• Liaise with clients directly in the event of payment processing issues, such as incorrect credit card number, mistaken expiry date, or declined payment.
• Investigate and respond to clients on any issues related to credit payment received and liaise with the FedEx Accounts Receivable Office to resolve issues.
• Assist the billing department in preparing credit notes for FedEx clearance requests in question resolution.
• Support FedEx Express Customer Support Agents on inquiries related to FedEx shipments in customs clearance delay or FedEx clearance receipts that the client has received in the mail.
• Sort and relate Low Value Shipment (LVS) Documents for the purpose of mailing.
• Respond to inquiries from other OPCOs.
• Prepare FedEx clearance requests to mail to clients, as required.
• Perform other duties as assigned by the Manager.

Essential Qualifications

• Bachelor's degree or equivalent experience.
• High school diploma required.
• Working knowledge of MS Office, Outlook, IBM AS 400 Mainframe application system, and office equipment (fax machine/scanners/printers/scanners).
• Excellent communication skills, both written and verbal, in French and English.
• Outstanding customer service skills, with the ability to engage with a large number of clients and employees.

Preferred Qualifications

• Previous experience in customer support or a related field.
• Knowledge of US Customs and Border Protection (CBP) regulations and customs clearance procedures.
• Familiarity with FedEx systems and procedures.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Skills and Competencies

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to adapt to changing situations and priorities.

Career Growth Opportunities and Learning Benefits

As a Bilingual Customer Support Representative for FedEx services, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will be able to expand your understanding of the logistics industry, customs clearance procedures, and customer support best practices. With opportunities for professional growth and development, you can advance your career and take on new challenges within the company.

Work Environment and Company Culture

Workwarp values its employees and strives to create a positive and inclusive work environment. As a remote worker, you will be part of a virtual team that is committed to delivering exceptional customer support and services. You will have access to the latest technology and tools, as well as ongoing training and support to ensure your success in the role.

Compensation, Perks, and Benefits

As a Bilingual Customer Support Representative for FedEx services, you will receive a competitive hourly rate of $25, as well as opportunities for career advancement and professional growth. You will also have access to a range of perks and benefits, including flexible working hours, remote work opportunities, and a comprehensive training program.

Conclusion

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. As a Bilingual Customer Support Representative for FedEx services, you will be part of a dynamic team that values excellence, innovation, and customer satisfaction. Don't miss this chance to take your career to the next level and apply now to join our team of dedicated professionals.

Submit Your Application

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.

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